[HN] Công Ty Thoth Ai Tuyển Dụng Project Manager, Team Leader Full-time 2024

Job Summary: We are looking for an experienced Project Manager with a strong background in the BPO industry, particularly in data annotation, content moderation, or customer service. The ideal candidate will have at least 3 years of experience managing projects in these sectors, with a preference for candidates who have worked in leading BPO companies. The Project Manager will be responsible for overseeing the planning, implementation, and tracking of specific projects at Ha Noi City. 

Key Responsibilities: 

• Lead the onsite team and coordinate with clients to ensure projects are delivered on time and within scope as per requirement. 

• Develop project plans, including timelines, milestones, and resource allocation. 

• Monitor project progress and performance, providing regular updates to stakeholders. 

• Identify and mitigate project risks and issues. 

• Ensure adherence to industry best practices and company standards. 

• Foster a collaborative and high-performance project team environment. 

• Conduct post-project evaluations to identify areas for improvement. 

What We Offer: 

• Competitive salary and benefits package. 

• Opportunity to work with a diverse and talented team. 

• Professional development and career growth opportunities. 

• A dynamic and inclusive work environment. 

Key Responsibilities: 

Team management 

• Supervise and manage the daily performance of around 20 annotators. 

• Ensure team members meet daily quality and output targets and provide real-time monitoring during the whole day  

• Provide training, support, feedback and solutions to team members to improve performance timely 

Communication 

• Work closely with the PM to communicate and address any project-related issues. 

• Assist with client-facing communications when required. 

• Communicate expectations, goals and feedback to the group regularly and resolve any concerns or issues actively. 

• Communicate with the PM/Site manager and other departments to ensure smooth project operations and address risks. 

Admin tasks 

• Monitor attendance and ensure team members maintain healthy work habits. 

• Update client and internals' reports/trackers on team performance daily and provide regular updates to senior management. 

• Support other admin tasks related to team operation. 

Other tasks: assigned by Project manager and Site manager 

• Native in Vietnamese, and fluent in English 

• Preferably working in data annotation or related industries for more than 6 months.

Skill:  

• Experience in managing or supervising teams with similar size 

• Be the expert about project  

• Ability to monitor and improve team performance. 

• Experience in training and development is a plus. 

• Strong organizational and communication skills

Attitude:  

• Problem-solving mindset: with the ability to work closely with different team  

• Teamwork: Positive attitude to learn and support team 

• Flexible and resilient: Ability to work under pressure and do multi-tasks 

• Leadership: manage conflict with team member effectively 

• Professionalism: Be the role-model for team member about work attitude