COMPANY INTRODUCTION
Địa điểm
Hà Nội
Proudly Australian owned and operated business built on the combined strengths of Fulcrum Suspensions & Redranger with brands that pioneered the elastomer suspension bushing
market throughout Australasia from the 70’s.
Today ZEDER provides the aftermarket & specialty aftermarket across the globe with products that exude innovation, quality and value.
Nhân viên Online Sales & Customer Support (Fresher)
Địa điểm
Hà Nội
JOB DESCRIPTION
Expertise in OnlineMessaging: Respond to customer queries via our online messaging system, usingyour experience to provide efficient and effective solutions.
Ticket ResolutionSupport: Utilise your skills to assist in managing and resolving customerservice tickets as required, ensuring customer satisfaction.
Customer ServiceExcellence: Maintain a consistently positive, empathetic, and professionalattitude towards customers. Promptly and effectively address customerinquiries.
EnhancedCommunication and Feedback: Adhere to communication procedures and policies.Proactively engage customers and provide insightful feedback on customerservice processes.
Collaborative Teamwork: Collaborate with team members to ensure a uniform and high- quality levelof customer support.
utmost professionalism and courtesy.
Maintain
Professionalism: Ensure all interactions with customers are conducted with the
Working time: Monday- Friday (Saturday & Sunday off)
Location: ZEDER VN (HaNoi Office): Quang Trung Street, Ha Dong District, Ha Noi
Website: ZEDER Corporation – Suspension Leader
REQUIREMENTS
· Excellent Communication Skills: Demonstrated ability to communicate effectively
· Exceptional Proficiency in English: Strong reading, writing, listening, and spoken English skills are essential (specially both in writing and verbally is required)
· Fast Typing Skills: A minimum typing speed of 40 words per minute (WPM) is a plus
· Strong Problem- Solving Abilities: The capacity to analyze and solve complex customer issues.
· Experience with Freshdesk / freshsales is good but not required.
· Strong multitasking, prioritization, and time management skills.
. Proven experience in online customer service, specifically in handling online messages is a plus (not required)
BENEFITS
- Insurance: Social, accident 24/24, healthcare
- 14 Annual leave
- Annual engagement programs, sports days, environmental days, ...
- Internal and external training programs
Other benefits,...
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
[Dong Nai/TPHCM] THỰC TẬP SINH CUSTOMER SERVICE (XE ĐƯA ĐÓN BIEN HOA & TPHCM)
Địa điểm
Hồ Chí Minh
JOB DESCRIPTION
Quản lý quy trình yêu cầu và đơn đặt hàng của
khách hàng/ Customer order management and inquiry process
Xử lý đơn đặt hàng, biểu mẫu, ứng dụng và yêu cầu/
Processing
rders, forms, applications, and requests.
bị vận chuyển/ Order confirmation, handling of delivery schedule, shipping preparation
Xác nhận đơn hàng, xử lý lịch giao hàng, chuẩn
· Quản lý và theo dõi chặt chẽ các đơn hàng ưu tiên, đơn hàng gấp/ Manage and follow up tightly for urgent/ ASAP orders
Giao tiếp với khách hàng qua nhiều kênh/
Communicate with customers through various channels
Báo cáo quản lý đơn hàng dự phòng/ Back- up
rder management report
thiết/ Communicating and coordinating with colleagues as necessary.
Giao tiếp và phối hợp với đồng nghiệp khi cần
REQUIREMENTS
degree in Supply chain or related
Bằng cử nhân chuyên ngành về Logistic hoặc Supply chain hoặc liên quan / Bachelor
Yêu thích môi trường sản xuất/ Knowledge about
manufacturing
skills of calculations, excel, presentation
Kỹ năng tính toán, excel, thuyết trình cao/ High
· Kỹ năng Tiếng Anh tốt (4 kỹ năng) / Proficiency in English (4 skills)
Kỹ năng đàm phán, làm việc theo nhóm, kỹ năng
problem solving skill
quản lý, kỹ năng giải quyết vấn đề/ Negotiation skill, Teamwork, management skill,
BENEFITS
- Tham gia chương trình gắn kết, tham gia tea- break các sự kiện/dịp lễ
- Tham gia các lớp training nội bộ và bên ngoài
- Đãi ngộ bữa trưa
- Trợ cấp thực tập: 7.000.000/ tháng
- Quà OB, Trung Thu, ....
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
