[HN] Khách sạn Sheraton tuyển dụng Nhân viên Lễ Tân

Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.
Perform other reasonable job duties as requested by Supervisors.
Develop and maintain positive working relationships with others, and support team to reach common goals.

Education and Experience

Good communication both in English and Vietnamese
Excellent interpersonal skills with demonstrated customer service focus
Ability to multi- task
Able to work shifts
Degree of English/Hospitality/Tourism other relevant major
Experience of a similar position in 4 or 5- star hotels is preferred

Personal Attributes

Safety Orientation
Presentation
Dependability
Adaptability/Flexibility
Integrity
Stress Tolerance
Positive Demeanor

Interpersonal Skills

Team Work
Customer Service Orientation
Diversity Relations
Interpersonal Skills

Communications

Listening
English Language Proficiency
Telephone Etiquette Skills
Writing
Applied Reading

Analytical Skills

Decision- Making
Problem Solving
Computer Skills
Learning

Organization

Multi- Tasking

Service charge every month after probation
Professional training courses
Professional workplace with young, dynamic, and excellent team members
Attractive remuneration package & 13th- month salary
60 days probation with Full salary & Social Insurance
Duty meal & Uniform provided
Participate in team building and TakeCare activities of the team and hotel
Health check every year
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
05 working days/week.

Cập nhật gần nhất lúc: 2024-03-21 10:40:40