[HN] KHÁCH SẠN SHERATON TUYỂN DỤNG NHÂN VIÊN LỄ TÂN 2024

Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Develop and maintain positive working relationships with others, and support team to reach common goals.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.

Education and Experience

Excellent interpersonal skills with demonstrated customer service focus
Degree of English/Hospitality/Tourism other relevant major
Ability to multi- task
Experience of a similar position in 4 or 5- star hotels is preferred
Able to work shifts
Good communication both in English and Vietnamese

Personal Attributes

Presentation
Dependability
Positive Demeanor
Integrity
Adaptability/Flexibility
Stress Tolerance
Safety Orientation

Interpersonal Skills

Interpersonal Skills
Diversity Relations
Team Work
Customer Service Orientation

Communications

Listening
English Language Proficiency
Telephone Etiquette Skills
Applied Reading
Writing

Analytical Skills

Learning
Computer Skills
Decision- Making
Problem Solving

Organization

Multi- Tasking

Professional training courses
Health check every year
Attractive remuneration package
05 working days/week.
60 days probation with Full salary & Social Insurance
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
Professional workplace with young, dynamic, and excellent team members
Participate in team building and TakeCare activities of the team and hotel
Service charge every month after probation
Duty meal & Uniform provided

Cập nhật gần nhất lúc: 2024-06-26 01:30:03