[HN] KHÁCH SẠN SHERATON TUYỂN NHÂN VIÊN LỄ TÂN 2024

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake- up calls, and connecting and directing calls to the appropriate extension.
Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest.
May process room service orders, answer questions on menu selection and record transactions in point- of- sale system. Assist guests with accessing internet and guestroom entertainment.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Speak with others using clear and professional language, and answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.

Education and Experience

Good communication both in English and Vietnamese
Able to work shifts
Experience of a similar position in 4 or 5- star hotels is preferred
Excellent interpersonal skills with demonstrated customer service focus
Ability to multi- task
Degree of English/Hospitality/Tourism other relevant major

Personal Attributes

Stress Tolerance
Positive Demeanor
Integrity
Safety Orientation
Adaptability/Flexibility
Dependability
Presentation

Interpersonal Skills

Team Work
Diversity Relations
Interpersonal Skills
Customer Service Orientation

Communications

English Language Proficiency
Listening
Telephone Etiquette Skills
Applied Reading
Writing

Analytical Skills

Problem Solving
Computer Skills
Learning
Decision- Making

Organization

Multi- Tasking

Service charge every month after probation
Start your career path in the biggest and one of the most prestigious hotel companies worldwide
60 days probation with Full salary & Social Insurance
Professional workplace with young, dynamic, and excellent team members
05 working days/week.
Satisfy your love of travel with distinctive Associate discounts for hotel rooms and F&B services at Marriott International hotels & resorts all over the world (11 properties in Vietnam)
Duty meal & Uniform provided
Health check every year
Participate in team building and TakeCare activities of the team and hotel
Attractive remuneration package & 13th- month salary
Professional training courses

Cập nhật gần nhất lúc: 2024-08-14 03:40:03