COMPANY INTRODUCTION
Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, 5- star hotel, world- class serviced residence, prime grade intelligent office, shopping mall and premium mart. A strong point of Lotte Mall Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam where you will have 5 Floor shopping mall, cinema, hypermarket, and an Aquarium in the Basement.
Customer Service Assistant Full- time
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Customer Service Management
- Give proposal on the solution to prevent arising issues or complaints
- Research & making strategy to enhance the service quality for normal customers and VIP customers
- Develop ideas to enhance customer’s satisfaction
- Resolve all customer queries and complaints
Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
Front Office Supervision
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Support events, promotion as being required
- Daily checking duties: Staff appearance, store&039;s hygiene, displayed products and other related service duty on- site
- Managing and training Front Office staff
REQUIREMENTS
- Good verbal and written communication in English and Vietnamese
- Working time: 5 days/weeks from 08:30- 17:30, mostly from Mon- Fri and about 1- 2 weekend shifts monthly. Be able to work in evening shifts, weekends and holidays at some peak times if the job requires.
- Be careful & accurate, have good team- work and communication skills
- Can work under high pressure and self- motivation
- Bachelor degree, any majors, good looking appearance
- At least 2 year- experience in the relevant position; Having experiences in 5- stars Hotel, Shopping Mall, Airways is an advantages
BENEFITS
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- 15 paid- leave annually; Social, Health, Unemployment insurance
HOW TO APPLY
Deadline: 23:59 5/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
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4 applicants
Social Marketing Assistant Full- time
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
General operation and analysis of social media
- Status analysis by social media channel (content, customer, sponsored advertisement results)
- Facebook, Instagram, TikTok, YouTube channel content management, sponsored advertisement execution, customer feedback management, etc.
- Communication with social media agencies, scheduling, Content planning
Digital advertising planning and operation
Google Display Network (GDN), Grab, Zalo banner advertising planning, banner design, targeting, result analysis, etc.
Market research, and competitor information on the Vietnamese market related to digital marketing
Other assigned tasks
English interpretation service for business operation and counterpart meeting.
REQUIREMENTS
- Proven experience delivering effective and innovative digital campaigns
- At least 3 years of experience in relevant position
- Good experience in marketing performance
- Good- writing skills in English
- Bachelor degree in Marketing, Communication, Business Administration
- Experience in Shopping Mall/Retail is an advantage
- Strong in building and developing content on Facebook and Instagram platforms
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Training & development: Personal development course, professional training course, solf skill training course...
- Health care scheme: PVI Health insurance; Annual health check
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 5/5/2024
APPLY NOW
7 applicants
Sales Analysis Assistant Full- time
Mức lương
Từ 10 Triệu- Dưới 15 Triệu VNĐ / Tháng
JOB DESCRIPTION
- Comparing day- to- day sales productivity
- Presenting daily/weekly/monthly sales reports to the Senior Management
- Develop methods and strategies for assessing large amounts of data
- Collecting, analyzing, and reporting sales data
- Referring to internal and external sources for report preparation
- Contributing to the development of sales plans and objectives
- Providing actionable insights to guide the sales and marketing teams
- Analyzing the company’s revenue and expenses
- Determining sales potential and making recommendations
- Reviewing the company’s past and current sales performance
- Monitoring and evaluating sales performance
- Forecasting demand, revenue, and expenses
- Create sales evaluation reports based on collected data
REQUIREMENTS
- Ability to work independently and with cross- functional teams
- Experience in sales analysis
- Proficiency in Microsoft Office and CRM software
- Relevant training and/or certifications as a Sales Analyst
- Strong communication, presentation skills and detail- oriented
- Knowledge of retail or shopping mall business is an advantage
- Strong research and data analysis skills
- Projection and forecasting skills
- Degree in Business Administration, Finance, or Marketing
BENEFITS
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Deadline: 23:59 5/5/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
8 applicants
Interior Designer
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Interior Design (70%)
- Inspect quotations, construction plans, acceptance procedures, and payments with the contractor
- Coordinate with contractors to ensure the project is executed according to the design specifications
- Propose design ideas and develop plans for interior space changes within the shopping center
- Control the design in accordance with the plans, materials, and color schemes
- Review work scope, schedule, cost, manpower of the contractor
Design Management (20%)
- Review other aspects of the project such as interior lighting, graphics, displays, fixtures and furniture, equipment, etc.
- Manage and inspect technical drawing documents, collaborate with design consultancy contractors on renovation and new improvement projects in the common areas of the shopping mall
- On- site inspection includes approving construction drawings and checking materials, as well as controlling design changes.
- Check and approve Design drawings of tenant according to the design standards of the shopping mall
Other assigned task related to LOTTE&039;s project (10%)
REQUIREMENTS
- Proficient in AutoCAD, Photoshop, Sketchup, 3Ds Max, Ms Office
- Creative, update with latest trends
- Bachelor degree majored in Architecture, Interior design
- Good Business English to communicate and work with expat
- Having at least 2 years of experience in a similar position and experience in the retail market, shopping center is an advantage
BENEFITS
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Health care scheme: PVI Health insurance; Annual health check
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 5/5/2024
APPLY NOW
Floor Management Assistant
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Floor Operation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
Sales & Marketing Event
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Supervise sales performance and prepare sales plan with low sale brands
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
Fitting In- Out
- Co- operate with tenants and Design, Facility team to complete final drawings on time
- Cooperate with Design team to build up and adjust layout, CAD files
REQUIREMENTS
- Can work under high pressure and self- motivation
- Bachelor degree in Business Administration/Marketing
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:00- 22:00)
- Good verbal and written communication in English and Vietnamese
- Hard- working, have good team- work and communication skills
- At least 2 year- experience in the relevant position in Retail, Shopping Mall field
BENEFITS
- Training & development: Personal development course, professional training course, solf skill training course...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- 15 paid- leave annually; Social, Health, Unemployment insurance
HOW TO APPLY
Deadline: 23:59 5/5/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
3 applicants
VIP Guest Service Staff
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
- Welcoming customers at the VIP Lounge of the shopping mall
- Taking care of VIP customer, ensures customer satisfaction when using VIP Lounge
- Providing information for VIP customers, ensuring the best conditions at the VIP Lounge
- Collect information from potential customers to support making VIP cards
REQUIREMENTS
- Be able to make drinks such as tea, coffee, smoothie, etc.
- Good communication skills in both Vietnamese and English
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
Working shift: 6 days/week
- Shift 1: 08:30- 17:30 (1 hour break)
- Shift 2: 14:00- 22:00 (30 mins break)
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Health care scheme: PVI Health insurance; Annual health check
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 5/5/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
1 applicant
