COMPANY INTRODUCTION
Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, 5- star hotel, world- class serviced residence, prime grade intelligent office, shopping mall and premium mart. A strong point of Lotte Mall Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam where you will have 5 Floor shopping mall, cinema, hypermarket, and an Aquarium in the Basement.
Customer Service Assistant
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
- Identify and access customers’ needs to archive satisfaction.
- Provide accurate, valid and complete information
- Read and response email according to Lotte Mall’s information.
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Handle customer complaints, provide appropriate solutions
- Manage large amount of customer request on daily basis.
- First response to emergency requests, situations and direct to respondent section.
REQUIREMENTS
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good problem solving and complain handling skills
- Good communication skills in both Vietnamese and English
Working shift: 6 days/week
- Shift 1: 08:30- 17:30 (1 hour break)
- Shift 2: 14:00- 22:00 (30 mins break)
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Health care scheme: PVI Health insurance; Annual health check
- Training & development: Personal development course, professional training course, solf skill training course...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- 15 paid- leave annually; Social, Health, Unemployment insurance
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Human Resources Assistant (Recruitment & Training)
Kinh nghiệm
Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Recruitment (40%)
- Handle full jobs of the recruitment process: Job posting/Screening/Interviewing/Offering/Probation Evaluation.
- Participate in Employer Branding activities
Training & Development (40%)
- Build yearly training plan/training result analysis/Training data management.
- Assess training needs, and develop and deliver training programs for various levels of individuals.
- Process all internal training programs in accordance with the company’s regulations.
- Design and prepare all training materials for training courses: Slides, video, records, etc.
Employee Relationship (20%)
- Participate in Employee Engagement actitivities: Internal event, Workshop, Birthday party, Year- end party, etc.
- Perform internal communications
REQUIREMENTS
- Good verbal and written communication in Korean OR English in Business
- Strong interpersonal skills, be honest, detail- oriented, eagle- to- learn in HR performance standards and retail business.
- Have a long- term career developing aspirations in Human Resources management
- Bachelor degree in Human Resources Management, Business Administration, Korean Languages or relevant major
- From 02 years of experience in Human Resources, be passionate with Talent Acquisition/Training & Development.
BENEFITS
- Training & development: Personal development course, professional training course, solf skill training course...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
HOW TO APPLY
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
Marketing Assistant (Promotion & Gifts)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
- Managing relationships with gifts vendors
- Manage and control the whole process of gift redeemption; Ensure gift stocks for the smooth performance of the promotions
- Work with the authority to ensure licensing for all promotion activities
- Cooperate with related departments to develop promotions and analyze campaign effectiveness
- Manage on- site promotion presence and communications
- Be responsible for promotional plans control & execution (monthly/quarterly and seasonal promotion) of Lotte Mall Hanoi: organize, monitor and report promotion results
- Work with supplier to prepare gift: ideas, designs, quotation, production/delivery time
- Report promotion results after events and periodly
REQUIREMENTS
- Strong communication skills in both English and Vietnamese
- Creativity and an eye for detail; Diplomacy, tact, and a customer- focused approach
- At least 1- 2 years of experience in relevant position
- Experience in Shopping Mall/Retail is an advantage
- Ability to prioritize and manage multiple taks simultaneously
- Bachelor’s Degree in marketing, communications, or related field
BENEFITS
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Health care scheme: PVI Health insurance; Annual health check
- Training & development: Personal development course, professional training course, solf skill training course...
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
19 applicants
Sales Management Assistant (Floor Operation)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Floor Operation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
Sales & Marketing Event
- Supervise sales performance and prepare sales plan with low sale brands
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
Leasing & Tenants Support
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
REQUIREMENTS
- Can work under high pressure and self- motivation
- Hard- working, have good team- work and communication skills
- Bachelor degree in Business Administration/Marketing
- Good verbal and written communication in English and Vietnamese
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:00- 22:00)
- From 1 year- experience in the relevant position in Retail, Shopping Mall field
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Training & development: Personal development course, professional training course, solf skill training course...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 12/7/2024
APPLY NOW
1 applicant
