COMPANY INTRODUCTION
Địa điểm
Hà Nội
Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, 5- star hotel, world- class serviced residence, prime grade intelligent office, shopping mall and premium mart. A strong point of Lotte Mall Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam where you will have 5 Floor shopping mall, cinema, hypermarket, and an Aquarium in the Basement.
Customer Service Assistant
Địa điểm
Hà Nội
JOB DESCRIPTION
- Manage large amount of customer request on daily basis.
- Read and response email according to Lotte Mall’s information.
- Provide accurate, valid and complete information
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Identify and access customers’ needs to archive satisfaction.
- First response to emergency requests, situations and direct to respondent section.
- Handle customer complaints, provide appropriate solutions
REQUIREMENTS
- Good communication skills in both Vietnamese and English
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 1: 08:30- 17:30 (1 hour break)
- Shift 2: 14:00- 22:00 (30 mins break)
BENEFITS
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
HOW TO APPLY
Deadline: 23:59 12/7/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Human Resources Assistant (Recruitment & Training)
Địa điểm
Hà Nội
JOB DESCRIPTION
Recruitment (40%)
- Handle full jobs of the recruitment process: Job posting/Screening/Interviewing/Offering/Probation Evaluation.
- Participate in Employer Branding activities
Training & Development (40%)
- Design and prepare all training materials for training courses: Slides, video, records, etc.
- Process all internal training programs in accordance with the company’s regulations.
- Build yearly training plan/training result analysis/Training data management.
- Assess training needs, and develop and deliver training programs for various levels of individuals.
Employee Relationship (20%)
- Perform internal communications
- Participate in Employee Engagement actitivities: Internal event, Workshop, Birthday party, Year- end party, etc.
REQUIREMENTS
- Strong interpersonal skills, be honest, detail- oriented, eagle- to- learn in HR performance standards and retail business.
- From 02 years of experience in Human Resources, be passionate with Talent Acquisition/Training & Development.
- Bachelor degree in Human Resources Management, Business Administration, Korean Languages or relevant major
- Good verbal and written communication in Korean OR English in Business
- Have a long- term career developing aspirations in Human Resources management
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Training & development: Personal development course, professional training course, solf skill training course...
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
HOW TO APPLY
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
Marketing Assistant (Promotion & Gifts)
Địa điểm
Hà Nội
JOB DESCRIPTION
- Managing relationships with gifts vendors
- Cooperate with related departments to develop promotions and analyze campaign effectiveness
- Work with the authority to ensure licensing for all promotion activities
- Work with supplier to prepare gift: ideas, designs, quotation, production/delivery time
- Be responsible for promotional plans control & execution (monthly/quarterly and seasonal promotion) of Lotte Mall Hanoi: organize, monitor and report promotion results
- Report promotion results after events and periodly
- Manage and control the whole process of gift redeemption; Ensure gift stocks for the smooth performance of the promotions
- Manage on- site promotion presence and communications
REQUIREMENTS
- At least 1- 2 years of experience in relevant position
- Bachelor’s Degree in marketing, communications, or related field
- Ability to prioritize and manage multiple taks simultaneously
- Creativity and an eye for detail; Diplomacy, tact, and a customer- focused approach
- Strong communication skills in both English and Vietnamese
- Experience in Shopping Mall/Retail is an advantage
BENEFITS
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Training & development: Personal development course, professional training course, solf skill training course...
- Health care scheme: PVI Health insurance; Annual health check
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
APPLY NOW
19 ứng viên
Sales Management Assistant (Floor Operation)
Địa điểm
Hà Nội
JOB DESCRIPTION
Floor Operation
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
Sales & Marketing Event
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Supervise sales performance and prepare sales plan with low sale brands
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
Leasing & Tenants Support
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
REQUIREMENTS
- Can work under high pressure and self- motivation
- From 1 year- experience in the relevant position in Retail, Shopping Mall field
- Bachelor degree in Business Administration/Marketing
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:00- 22:00)
- Good verbal and written communication in English and Vietnamese
- Hard- working, have good team- work and communication skills
BENEFITS
- Health care scheme: PVI Health insurance; Annual health check
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Deadline: 23:59 12/7/2024
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 ứng viên
