COMPANY INTRODUCTION
Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, 5- star hotel, world- class serviced residence, prime grade intelligent office, shopping mall and premium mart. A strong point of Lotte Mall Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam where you will have 5 Floor shopping mall, cinema, hypermarket, and an Aquarium in the Basement.
Sales Management Assistant Full- time (Trợ Lý Quản Lý Vận Hành Kinh Doanh Full- time)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Floor Operation
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
Sales & Marketing Event
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Supervise sales performance and prepare sales plan with low sale brands
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
Leasing & Lease Agreement
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
REQUIREMENTS
- Can work under high pressure and self- motivation
- At least 1 year- experience in the relevant position in Retail, Shopping Mall, Commercial & Trade field
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:30- 22:30)
- Good verbal and written communication in English and Vietnamese
- Hard- working, have good team- work and communication skills
- Bachelor degree in Business Administration/Marketing
BENEFITS
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Training & development: Personal development course, professional training course, solf skill training course...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- 15 paid- leave annually; Social, Health, Unemployment insurance
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 9/2/2025
APPLY NOW
2 applicants
F&B Management Assistant Full- time (Trợ Lý Quản Lý Vận Hành Kinh Doanh F&B Full- time)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Floor Operation
- Daily checking floor, common area operation to Identify defects, hygiene & security issues and coordinate with internal departments to solve them promptly
- Daily checking tenant operation (FOH, BOH, staff) to ensure every tenant follows Mall rules and regulations
- Quickly and effectively coordinating work related to infrastructure or design between tenants and the internal department
- Co- operate with tenants and internal departments (Customer Service, Sales Planning, Sub- contractors) to resolve arising issues quickly and effectively through continuous communication with customers and tenants
- Discuss with the operation team to come up with a suitable process for F&B tenants: import & export foods, dispose of trash, delivery activities…
- Implement the Shopping Mall promotions from SP team to TOS tenants, follow up and supervise the deployment of tenants
Food Quality Control
- Handle arising issues regarding raw materials/food safety/insects/chemicals/inspection teams at the restaurants
- Ensure maintenance of raw material standards, inspection numbers, and legal documents at the F&B brands
- Coordinate with F&B brands to find the cause of non- compliance and the solutions; Monitor corrective and preventive actions of the brands
- Make reports and perform other tasks as assigned
- Inspect, evaluate and monitor compliance with food safety, food quality, and service quality at the F&B brands of Shopping Mall
REQUIREMENTS
- Can work under high pressure and self- motivation
- Have knowledge in food safety and hygiene
- Hard- working, have good team- work and communication skills
- Good verbal and written communication in English and Vietnamese
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:30- 22:30)
- Bachelor degree in Business Administration, Marketing and related major
- At least 1 year of experience in the relevant position in F&B Quality Control, Restaurant Management, F&B Operation, Retail, Shopping Mall
BENEFITS
- Health care scheme: PVI Health insurance; Annual health check
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Training & development: Personal development course, professional training course, solf skill training course...
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
HOW TO APPLY
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 9/2/2025
APPLY NOW
Social Marketing Assistant Full- time (Trợ Lý Marketing Full- time)
Mức lương
Thỏa thuận
JOB DESCRIPTION
General operation and analysis of social media
- Facebook, Instagram, TikTok, YouTube channel content management, sponsored advertisement execution, customer feedback management, etc.
- Status analysis by social media channel (content, customer, sponsored advertisement results)
- Communication with social media agencies, scheduling, Content planning
Digital advertising planning and operation
Google Display Network (GDN), Grab, Zalo banner advertising planning, banner design, targeting, result analysis, etc.
Market research, and competitor information on the Vietnamese market related to digital marketing
English interpretation service for business operation and counterpart meeting.
Other assigned tasks
REQUIREMENTS
- Proven experience delivering effective and innovative digital campaigns
- Good- writing skills in English
- Bachelor degree in Marketing, Communication, Business Administration
- Strong in building and developing content on Facebook and Instagram platforms
- Experience in Shopping Mall/Retail is an advantage
- Good experience in marketing performance
- At least 2 years of experience in relevant position
BENEFITS
- Training & development: Personal development course, professional training course, solf skill training course...
- Health care scheme: PVI Health insurance; Annual health check
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 9/2/2025
APPLY NOW
3 applicants
Customer Service Assistant Full- time (Trợ Lý Dịch Vụ Khách Hàng Full- time)
Mức lương
Thỏa thuận
JOB DESCRIPTION
Customer Service Management
- Research & making strategy to enhance the service quality for normal customers and VIP customers
- Develop ideas to enhance customer’s satisfaction
- Resolve all customer queries and complaints
- Give proposal on the solution to prevent arising issues or complaints
Service Training
- Take part in all training courses about Service Mind for brand staff, Lotte staff and outsourcing staff
- Update training materials, create new training courses
Front Office Supervision
- Support events, promotion as being required
- Take care of customer contact points: VIP Lounge, Service Lounge, Information Desk, POP, customer’s facilities
- Daily checking duties: Staff appearance, store&039;s hygiene, displayed products and other related service duty on- site
- Managing and training Front Office staff
REQUIREMENTS
- At least 2 year- experience in the relevant position; Having experiences in 5- stars Hotel, Shopping Mall, Airways is an advantage
- Be careful & accurate, have good team- work and communication skills
- Can work under high pressure and self- motivation
- Bachelor degree, any majors, good- looking appearance
- Working time: 5 days/weeks from 08:30- 17:30, mostly from Mon- Fri and about 1- 2 weekend shifts monthly. Be able to work evening shifts, weekends and holidays at some peak times if the job requires.
- Good verbal and written communication in English and Vietnamese
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Health care scheme: PVI Health insurance; Annual health check
- Training & development: Personal development course, professional training course, solf skill training course...
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 9/2/2025
Submit your application via the APPLY NOW button below.
APPLY NOW
Customer Care Staff Full- time (Nhân Viên Dịch Vụ Chăm Sóc Khách Hàng Full- time)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Customer Care (Main duty)
- Manage large amount of customer request on daily basis.
- Identify and access customers’ needs to archive satisfaction.
- Provide accurate, valid and complete information
- Handle customer complaints, provide appropriate solutions
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- Read and response email according to Lotte Mall’s information.
- First response to emergency requests, situations and direct to respondent section.
VIP Guest Service (6- month support)
- Welcoming customers at the VIP Lounge of the shopping mall
- Taking care of VIP customer, ensures customer satisfaction when using VIP Lounge
- Providing information for VIP customers, ensuring the best conditions at the VIP Lounge
- Collect information from potential customers to support making VIP cards
REQUIREMENTS
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good communication skills in both Vietnamese and English
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 2: 14:00- 22:00 (30 mins break)
- Shift 1: 08:30- 17:30 (1 hour break)
BENEFITS
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Training & development: Personal development course, professional training course, solf skill training course...
HOW TO APPLY
Deadline: 23:59 9/2/2025
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
