COMPANY INTRODUCTION
Lotte Mall Hanoi project at a fantastic location in the West of West Lake, the first project to “illuminate” the whole area with, 5- star hotel, world- class serviced residence, prime grade intelligent office, shopping mall and premium mart. A strong point of Lotte Mall Hanoi project is the shopping mall which shall be the 1st curated lifestyle mall in Vietnam where you will have 5 Floor shopping mall, cinema, hypermarket, and an Aquarium in the Basement.
Customer Service Assistant
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
- Perform essential request from Customers and task as Customer Care Staff such as: VAT request; point accumulation redemption; exchange product request, product quality feedback; other related to customer service.
- First response to emergency requests, situations and direct to respondent section.
- Handle customer complaints, provide appropriate solutions
- Read and response email according to Lotte Mall’s information.
- Manage large amount of customer request on daily basis.
- Provide accurate, valid and complete information
- Identify and access customers’ needs to archive satisfaction.
REQUIREMENTS
- Good communication skills in both Vietnamese and English
- From 1 year of experience in a similar position at a Restaurant, Hotel, Shopping Center (Receptionist & Customer Care Position, etc.)
- Good problem solving and complain handling skills
Working shift: 6 days/week
- Shift 2: 14:00- 22:00 (30 mins break)
- Shift 1: 08:30- 17:30 (1 hour break)
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Training & development: Personal development course, professional training course, solf skill training course...
- Health care scheme: PVI Health insurance; Annual health check
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 12/7/2024
Submit your application via the APPLY NOW button below.
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Human Resources Assistant (Recruitment & Training)
Kinh nghiệm
Yêu cầu ứng viên có kinh nghiệm
JOB DESCRIPTION
Recruitment (40%)
- Handle full jobs of the recruitment process: Job posting/Screening/Interviewing/Offering/Probation Evaluation.
- Participate in Employer Branding activities
Training & Development (40%)
- Process all internal training programs in accordance with the company’s regulations.
- Assess training needs, and develop and deliver training programs for various levels of individuals.
- Build yearly training plan/training result analysis/Training data management.
- Design and prepare all training materials for training courses: Slides, video, records, etc.
Employee Relationship (20%)
- Perform internal communications
- Participate in Employee Engagement actitivities: Internal event, Workshop, Birthday party, Year- end party, etc.
REQUIREMENTS
- From 02 years of experience in Human Resources, be passionate with Talent Acquisition/Training & Development.
- Have a long- term career developing aspirations in Human Resources management
- Strong interpersonal skills, be honest, detail- oriented, eagle- to- learn in HR performance standards and retail business.
- Good verbal and written communication in Korean OR English in Business
- Bachelor degree in Human Resources Management, Business Administration, Korean Languages or relevant major
BENEFITS
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Training & development: Personal development course, professional training course, solf skill training course...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Health care scheme: PVI Health insurance; Annual health check
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
HOW TO APPLY
Deadline: 23:59 12/7/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
Marketing Assistant (Promotion & Gifts)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
- Report promotion results after events and periodly
- Be responsible for promotional plans control & execution (monthly/quarterly and seasonal promotion) of Lotte Mall Hanoi: organize, monitor and report promotion results
- Work with supplier to prepare gift: ideas, designs, quotation, production/delivery time
- Manage on- site promotion presence and communications
- Work with the authority to ensure licensing for all promotion activities
- Manage and control the whole process of gift redeemption; Ensure gift stocks for the smooth performance of the promotions
- Managing relationships with gifts vendors
- Cooperate with related departments to develop promotions and analyze campaign effectiveness
REQUIREMENTS
- Experience in Shopping Mall/Retail is an advantage
- Strong communication skills in both English and Vietnamese
- At least 1- 2 years of experience in relevant position
- Ability to prioritize and manage multiple taks simultaneously
- Creativity and an eye for detail; Diplomacy, tact, and a customer- focused approach
- Bachelor’s Degree in marketing, communications, or related field
BENEFITS
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Training & development: Personal development course, professional training course, solf skill training course...
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
- Health care scheme: PVI Health insurance; Annual health check
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Deadline: 23:59 12/7/2024
Submit your application via the APPLY NOW button below.
APPLY NOW
19 applicants
Sales Management Assistant (Floor Operation)
Tính chất công việc
Toàn thời gian
JOB DESCRIPTION
Floor Operation
- Collaborate with Customer Service team to train and supervise brand staff to follow Lotte Mall regulation
- Collaborate with Customer Service team and related departments to solve customer complaint and any other arising problems quickly and effectively
- Control product quality, prices, TAG, visual merchandise of the brands in charge; Managing the demand- supply of the products
- Floor checking: Supervise hygiene, technical, activities issues at the floor on operation time
Sales & Marketing Event
- Discuss on time with tenants to co- operate and support them with marketing program, promotion events, staff and merchandise management to ensure professional brand and enhance revenue
- Implement sales confirmation, deduction, manual list, modify sales error by sequences on time
- Invite and support brands to propose promotions to match with seasons, Lotte events (Gala Night, Lotte Private Sale, Anniversary), promotion program via Lotte channels (Facebook, Website, LCD, etc.)
- Participate in creating and organizing marketing events with Sales Planning & Marketing team to grow up sales and attract new customers
- Supervise sales performance and prepare sales plan with low sale brands
Leasing & Tenants Support
- Maintain and build up relationship with current tenants and potential tenants as well to evaluate busines status, plan and strategies of them
- Proceed extension or termination of Tenancy Agreement with tenants on expiry date, inform tenants of termination procedures and deposit return
- Actively contact tenants to find out about their business potential and demands for premise at mall, thereby introduce Lotte Mall premises to tenants
- Build and report for approval of T&C policy for each tenant; Draft and negotiate to finalize content, and get signature of Tenancy Agreement, Offer to Lease (OTL)
- Supervise and keep track with changes of market to build potential and trendy vendor list in categories
REQUIREMENTS
- From 1 year- experience in the relevant position in Retail, Shopping Mall field
- Bachelor degree in Business Administration/Marketing
- Good verbal and written communication in English and Vietnamese
- Can work under high pressure and self- motivation
- Hard- working, have good team- work and communication skills
- Must be available to work in shift, 5 days/weeks (Shift 1: 8:30- 5:30; Shift 2: 14:00- 22:00)
BENEFITS
- 15 paid- leave annually; Social, Health, Unemployment insurance
- Lunch/Dinner at canteen; Free motorbike parking; Perdiem for Business Trip; Team building Activities
- Health care scheme: PVI Health insurance; Annual health check
- Training & development: Personal development course, professional training course, solf skill training course...
- Caring & Sharing: Birthday, Wedding, Child birth, Funeral, Full Moon, Women Day, Lunar New Year, Children Day...
- Competitive salary package, open for negotiation: Salary, allowance, 13th month bonus salary, gift, annual salary review
HOW TO APPLY
Deadline: 23:59 12/7/2024
Submit your application via the APPLY NOW button below.
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
APPLY NOW
1 applicant
