COMPANY INTRODUCTION
For more information, please visit our websites: https://www.gearinc.com/
Commitment to our people is our real strength and the key to our success.
Company size: 6,000+ employees
Gear Inc is a Game Development Studio and BPO Service Provider with offices around Southeast Asia and expanding globally.
We hire exceptionally creative and talented people from all over the globe that bring experience and international standards to the table, and that&039;s just the start!
Real- Time Analyst
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JOB DESCRIPTION
Gear Inc is seeking 02
Real- Time Analysts
for our Moderation team. Our Real Time Analyst will work directly with Regional Workforce Manager and be responsible for following tasks, including but not limited to:
Analyses trends such as volume, AHT, latency, utilization, shrinkages, and attendance to understand and plan for potential overstaffing/understaffing conditions; adjust plans prior to and/or same day to enable teams to attain appropriate performance results;
Effectively communicate center performance and information by providing reports and updates regarding recent, current, and future business productivity;
Monitors real- time work volume and schedule conformance via internal tool to efficiently utilize staffing resources;
Coordinates and manages same- day and/or short- term offline event scheduling for moderation agents while maintaining acceptable performance of the center;
Ensures that service level targets as well as other programs/client targets through schedule adherence and compliance.
Participates in Help Desk internal and external communications to relay how issues are impacting the center&039;s performance;
REQUIREMENTS
Excellent data analysis skills with strong logical thinking mindset; ability to organize and analyze data in a structured manner;
Demonstrated ability to create and analyze quality reports;
University Degree, ideally in a relevant degree such as data analyst or similar;
Impeccable attention to detail;
Proficient in English communication;
Content Moderation familiarity is a plus;
Highly proficient in using MS Excel;
Personal traits and self- management skills are required to manage unique risks and a fast pace work environment within the Content Moderation industry. Candidates may potentially be exposed to harmful content.
Advanced knowledge in real time management analysis with strong decision making skills;
Intermediate knowledge in performing root cause analysis;
Minimum of 1 year of proven experience in a relevant position;
BENEFITS
Salary and Benefits
Paid leave (12 days/year).
Fantastic internal events;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
100% compulsory insurance covered by the company after the probation;
Attractive salary and benefits (Competitive Basic Salary, Lunch allowance, End of Year Bonus) and annual performance review;
Working Environment
5 shifts per week, night shifts included (equivalent to 40 working hours/ week);
Training and career development opportunities;
International, fun and professional working environment;
Modern hardware, No dress code, Free drinks (coffee, tea, etc.);
We have a game room for everyone loving board games, video games, and the PS5.
HOW TO APPLY
Note: Only selected candidates will be contacted (via email). Make sure that your email and Spam/ Promotions box are checked regularly so that you will not miss any notifications from us.
Submit your application via the APPLY NOW button below.
Deadline: 23:59 31/3/2024
APPLY NOW
