By fulfilling these responsibilities, the manager will ensure the successful operation of the hostel, the bar, and the nightly events, creating a memorable and enjoyable experience for guests.
Position Responsibilities
Operational Management
• Ensure that all facilities and amenities are maintained to a high standard.
• Oversee operations of the hostel and bar to ensure smooth functioning.
Staff Management
• Recruit, train, and supervise hostel and bar staff, including bartenders, front desk personnel, and event coordinators.
• Create staff schedules and manage shifts to ensure adequate coverage.
Event Coordination
• Coordinate with entertainers, vendors, and staff to ensure events run smoothly.
• Plan, promote, and execute nightly events for guests, such as live music, trivia nights, and themed parties.
Customer Relations
• Address guest inquiries, complaints, and feedback promptly and professionally.
• Foster a welcoming and inclusive environment for all guests.
• Ensure a high level of guest satisfaction and engagement.
Inventory Management
• Monitor and control bar inventory, including ordering supplies and managing stock levels.
• Implement measures to minimize waste and prevent theft.
Financial Oversight
• Prepare and analyze financial reports, including profit and loss statements.
• Manage budgets and track expenses related to hostel operations, the bar, and events.
• Ensure financial targets are met and identify areas for cost savings.
Facility Maintenance
• Conduct regular inspections and audits to ensure compliance.
• Maintain cleanliness and safety throughout the premises.
Marketing and Promotion
• Develop and implement marketing strategies to attract guests to the hostel and bar.
• Create and distribute promotional materials.
• Promote nightly events through various channels, including social media, newsletters, and partnerships.
Quality Control
• Regularly review guest feedback and implement improvements based on insights.
• Conduct training sessions to ensure staff are knowledgeable and efficient.
• Maintain high standards of service and hospitality.
Guest Experience Enhancement
• Ensure a diverse range of events to cater to different guest interests and preferences.
• Foster a community atmosphere among guests.
• Develop and implement programs and activities to enhance the guest experience.
Reporting
• Prepare regular reports on operational performance, financial status, and event outcomes for senior management.
• Track and analyze key performance indicators (KPIs) to assess hostel and bar performance.
Problem- Solving
• Quickly identify and resolve issues that arise, whether related to operations, guest services, or events.
• Implement proactive measures to prevent recurring problems.
Collaboration
• Build relationships with local businesses and vendors to enhance services and offerings.
Community Engagement
• Develop partnerships with local organizations and businesses for event collaboration and guest experiences.
• Engage with the local community to promote the hostel and its events. I.E locals happy hour during slow times
Requirement: Applicant must have experience in hospitality management Salary: Negotiable
ROM CASA HOSTEL ĐÀ NẴNG TUYỂN DỤNG: HOSTEL MANAGER
CÁCH THỨC ỨNG TUYỂN Gửi CV về email: Quản lý điều hành Chia sẻ việc làm này
