HOUSEKEEPING TEAM LEADER

Reports and follow- up on repair and maintenance work.
Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.
Ensures the standards as stated in the Operations Manuel are maintained by Housekeeping Attendants.
Attends and contributes to all training sessions and meetings as required.
Assists in controlling the requisitioning, storage and careful use of all operating equipment and supplies.
Works with the Assistant Manager- Housekeeping to prepare weekly work schedules, making sure that they reflect business needs and other key performance indicators.
Conducts checks on works done by Housekeeping Attendants.
Ensures Attendants follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Carries out any other reasonable duties and responsibilities as assigned.
Provides feedback to Assistant Manager – Housekeeping for Performance Development Discussions with Housekeeping Attendants, to support them in their professional development goals.
Ensures function rooms and related areas are clean before commencement of function.
Conducts checks on Rooms, Public Areas, F&B outlets, offices, toilets and car park.
Ensure all pre- setup for V.I.P. arrivals.
Conducts checks on works carried out by Contractors.
Reports adverse guest comments.
Raises job order to Engineering department for repair and maintenance work.
Supports the implementation of the People Brand, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.
Assigns duties and responsibilities to Housekeeping Attendants.
Assists the Assistant Manager Housekeeping in the smooth and efficient running of the Housekeeping department, ensuring that all the policies and procedures outlined in the Departmental Operations Manual are strictly adhered to.
Ensures Housekeeping Attendants also provide excellent service to internal customers as appropriate.
Ensures the punctuality and appearance of all Housekeeping Attendants, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.
Delivers the brand promise and provides exceptional Guest service at all times to internal Customers as appropriate.
Encourages Housekeeping Attendants to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Strictly adheres to the par stocks for all operating equipments, supplies and inventoried items.
Maintains positive guest and colleague interactions with good working relationships.
Logs daily events in Team Leader’s Logbook and follow- up on information reported by the other Team Leaders daily.
Plans and schedules periodic works such as, carpet shampooing, and high dusting.
Ensures Housekeeping Attendants have a complete understanding of and adhere to employee rules and regulations.
Ensures Housekeeping Attendants work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.
Develops the skills and effectiveness of all Housekeeping Attendants through the appropriate training.
Reports lost and damaged items following policy and procedure.

• Willingness to work shifts, weekends, and public holidays.
• Good communication and interpersonal skills; basic English communication is required.
• Strong knowledge of housekeeping procedures, cleaning techniques, and use of cleaning equipment.
• Attention to detail with a focus on cleanliness, hygiene, and guest satisfaction.
• Good organizational and time- management skills, able to handle multiple tasks and priorities.
• Ability to supervise, train, and motivate team members to ensure service excellence.
• Positive attitude, reliable, and strong sense of responsibility.
• Physically fit and able to perform housekeeping tasks when necessary.

Duty meal and provided Uniforms
Service charges
Exclusive discounts on F&B and Friend & Family rates
12 complimentary nights at Hyatt Hotels worldwide
A Diverse & Inclusive workplace culture where you truly belong
A balance 5- day workweek
Opportunities for career growth

Cập nhật gần nhất lúc: 2026-07-06 20:40:03