Serving as a technical consultant, the Implementation Specialist is responsible for the successful implementation of customized software environments for our clients. This role is both technical and client- facing.
Essential Functions:

Troubleshoots software- related problems that occur in client environments.
Takes a proactive approach in seeking to improve existing implementation processes by increasing speed, efficiency and client satisfaction
Creates, and advocates for, enhancements to Cortex that improve the user experience for both clients and Implementation Specialists.
Serves as a client advocate, seeking to provide white- glove service and solutions.
Provides guidance to clients with respect to technical best- practices and recommendations for workflow improvements.
Assists clients in translating their specific requirements into functional workflows in Cortex.
Performs client training in both general Cortex functionality and client- specific customizations.

Yêu cầu công việc

Excellent verbal and written communication skills in English.
Proficient with G- Suite or related software.
Analytical thinker who can translate complex business needs into feasible solutions.
Experience implementing enterprise software.
Excellent time management skills with a proven ability to meet deadlines and manage several concurrent projects simultaneously.
Excellent interpersonal, negotiation, and conflict resolution skills.
Positive attitude, with a genuine enthusiasm for proactively solving problems.
Technically curious and eager to understand how complex systems work.
A Bachelor’s Degree or related experience.

Department: Implementation
Reports to: Implementation Team Lead / Head of Implementation

You would love to work and find those values with us:

Flat structure and distributed decision making: We also allow each employee to directly weigh in on our priorities.
Transparency: We value transparency, openness and accountability, whether it is with our customers or internally.
Deep work: We do everything we can to let you focus deeply on your work.
Meritocracy: Employee&039;s recognition and advancement is based purely on their individual and collective achievements.

Our benefits include:

13th- month salary.
Attractive salary package
Multiple allowances (Lunch, Gym, Parking, Birthday/Tet/Wedding voucher... ).
Monthly happy lunch and daily happy hours with free snacks, soft drinks, fruit, and coffee.
Monthly team- building activities (Bowling, Go- Kart, Candle Handmade workshop....) and special celebrations on Autumn Festival, Halloween, Christmas, Tet, …
18 days of annual leaves (cashback allowed if not used)
Sports activities (PlayStation 5, Badminton, Football,...)
4 days for an oversea company trip.
100% Gross Salary in the probation period.
Premium healthcare insurance for you and coverage for 1 extra family member.
Full social, healthy, and unemployment insurance.

Cập nhật gần nhất lúc: 2024-09-19 12:30:03