Infrastructure Support Engineer

SUMMARY
The Support Engineer’s role is to ensure the stability, integrity, and efficient operation of client information systems that support core Fortna software functions. This is achieved by monitoring, maintaining, supporting, and optimizing all client infrastructure systems and internal development environments. The Support Engineer will apply proven communication, analytical, and problem- solving skills to help identify, communicate, and resolve issues to maximize client success.
PRIMARY RESPONSIBILITIES INCLUDE
• Proactive System Management: The job requires proactive management of systems, including applying patches and upgrades, optimizing performance and resources, and conducting audits for security and disaster recovery. It also involves maintaining data center equipment and ensuring system connectivity.
• Collaboration and Documentation: Collaboration with cross- functional teams is essential to identify and resolve client system issues. Additionally, creating and maintaining documentation related to system configurations and service records is a key responsibility. This role also involves monitoring system performance and providing performance statistics and reports.
• System Operations and Support: This role involves managing the day- to- day operations (24x7 escalation support on a rotating schedule) of software and systems, providing support for client incidents and requests, responding to alerts, and ensuring system stability and performance. It includes deploying new systems, following change management procedures, and adhering to service level objectives.

Yêu cầu công việc

• 4 years’ work experience in an IT support or system engineering role.
• Proven experience with systems planning, security principles, and general infrastructure management best practices.
• Strong experience with VMware or other virtualization experience.
• Ability to understand and diagnose client- server architecture.
• Experience with Kubernetes or other application development orchestration and containerization tools.
• Working knowledge of storage area network and network attached storage systems.
• Excellent English Communication
• Working knowledge of Unix compliant command line interfaces.
• Network topology and infrastructure expertise
• Proficient with other open- source operating systems and applications.
• Working knowledge of server and workstation infrastructure.
• Strong experience in Linux RHEL/OEL/CentOS administration
• Strong understanding of high availability protocols and architecture.
• Experience with automation tools like Ansible and Terraform, public cloud Virtual machine, networking, storage and container solutions and support
Education and Experience:
• ITIL Foundations (is a plus)
• VMware certification (is a plus)
• University degree in computer science or software engineering and/or 2 years equivalent work experience.
Other Qualifications Desired:
• Excellent oral and written communication skills and the ability to clearly articulate to project members and stakeholders; must be a team player who works well with technical and non- technical resources.
• Ability to work in a team- oriented, collaborative environment.
• Ability to conduct research into systems issues and products as required.
• Strong interpersonal, organizational, time management and problem- solving skills Physical
• Strong customer service orientation.
Requirements:
• 40- hour hybrid work week, working 5 days per week (Tuesday to Saturday OR Sunday to Thursday as team scheduled)
• Sitting for extended periods of time to ensure the system operation

Being a part of
FORTNA
, you are offered:

Modern facilities with Laptop Dell Precision 7670 chip i9- 12950HX, Ram 64GB, SSD 512GB, RTX A2000 + 2 monitor Dell Ultrasharp U2422HE
Exciting company outings/events and team building activities,
10% paid working time per week for personal development (attending soft skill courses, reading books, working on side projects, self- teaching any new IT- related concepts)
Bao Viet Premium health- care insurance for employee and 2 dependents
Onsite opportunities in the US, UK
Competitive salary with annual review
A large pantry full of snack, drink, and seasonal fresh fruit
100% official salary during the probation period; 13th- month salary
Supportive, international, dynamic working environment and talented, culturally diverse teams
Flexible working hours (5 working days/week)
Sponsored training and self- development opportunities (PMP, CSM...)

Take the deal and let&039;s explore many more benefits!

Cập nhật gần nhất lúc: 2024-12-05 19:05:03