IOC Analyst (Cloud, AWS, Networking)

Job Purpose:

As an IOC Analyst, you will play a crucial role in the Integrated Operations Center, overseeing the real- time IT operations of our organization. You will monitor various systems and processes, identify and analyze issues, and coordinate responses to ensure operational continuity and efficiency. Your expertise will be pivotal in minimizing downtime and maximizing productivity across departments. This is a shift position that requires flexibility to work at different hours, including nights, weekends, and holidays, to support 24/7 IT operations.

Responsibilities:

• Assist in the development and maintenance of IT operational dashboards and reporting tools.
• Communicate effectively with stakeholders across the organization to provide updates on incidents and operational status.
• Handling incidents and coordinate with relevant departments to resolve issues promptly.
• Providing first- line support to both internal staff and end users encountering IT service and website- related issues.
• Perform releases/deployments, working closely with DevOps and developers to triage any issues during the release process.
• Provide support for IT operational planning and contingency exercises.
• Carry out regular maintenance and administrative duties for infrastructure systems, including applying IT changes, managing user accounts, and providing ad- hoc support to end users.
• Stay informed about industry best practices and technologies that can enhance operational efficiency.
• Actively participate in Cloud IT operations, ensuring cloud environments run smoothly and efficiently.
• Other duties/tasks as assigned.
• Track and document all incidents, including cause, response, and resolution, in the incident management system.
• Develop and maintain IT operational procedures and IT documentation to improve response efficiency.
• Participate in post- mortem reviews to identify lessons learned and opportunities for improvement.
• Monitor real- time monitoring dashboards and alerts to identify and analyze IT operational issues.
• Collaborate with other teams to implement IT operational improvements based on data analysis and incident trends.
• Participate in Capacity Management related tasks to optimize IT cost.

Yêu cầu công việc

• Experienced in Cloud IT Operations (AWS preferred), CDN management and DNS management.
• Basic to intermediate expertise in Linux Ubuntu OS, Active Directory, internal DNS/DHCP management, and web servers (Nginx, Java Application Servers).
• Intermediate to advanced expertise in Windows client operating systems and Microsoft 365.
• Communicate effectively in English, both oral and in written form.
• Flexibility to work in shifts, covering 24/7 IT operations, including nights, weekends, and holidays.
• Strong analytical and problem- solving skills, with the ability to process complex information quickly.
• Certification in ITIL, or Cloud practices (eg. AWS) is a plus.
• Basic to intermediate expertise in monitoring and logging technologies such as Elastic Cloud, Grafana and Prometheus.
• Bachelor’s degree in Computer Science, Engineering, or related field.
• Ability to work in a fast- paced, dynamic environment and adapt to changing priorities.
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
• Basic to intermediate expertise in LAN/WAN, end- user connectivity, and ISP connectivity with delegated network administration tasks.
• Understand containerization technologies and platforms such as Docker, Kubernetes, or similar; understanding deployment, scaling, and management of containerized applications is required.

(*) BONUSES & REWARDS

13th Month Salary & Performance Bonus
Competitive Salary
Employee of the Year Award

(*) TRAINING & DEVELOPMENT

In- house & Overseas Training
Full reimbursement for international Technical Certification
Global career opportunity

(*) ANNUAL PAID LEAVES

1 extra seniority day for every 3 years of service
Vacation Leave: 12 days per year
Medical Leave: 8 days per year

(*) HEALTHCARE

Premium Healthcare Insurance Comprehensive Insurance
Annual Routine Check- up

(*) WELLNESS AND LEISURE ACTIVITIES

Celebrations special events: Birthdays, Christmas, New Year/Year- end Party.
Annual Team Building
Entertainment activities: Music band, Karaoke & Play- station time
Soccer & Badminton Club and Sports activities

(*) PERKS

Unlimited snacks & beverages
Fruits Days Twice a Month

Cập nhật gần nhất lúc: 2024-05-08 18:00:03