Mô tả công việc
Stakeholder Communication: Facilitate meetings, presentations, and demos for stakeholders and clients.
Wireframe & Design: Create basic wireframes and mockups using design tools such as Figma to communicate requirements effectively.
Continuous Improvement: Provide input on process improvements and contribute to the optimization of project workflows.
Support & Maintenance: Handle support tickets, analyze issues, and coordinate with technical teams to provide timely resolutions. Be prepared to work overtime (OT) outside regular hours to assist clients with urgent issues. OT will be compensated as per company policy.
Analysis & Documentation: Create detailed requirement specifications, workflows, and process maps to ensure clear communication with development teams.
Client Collaboration: Act as the main point of contact for clients, ensuring that their needs and feedback are understood and addressed throughout the project lifecycle.
Project Operations: Oversee project activities, ensuring timelines and deliverables are met, and proactively solve challenges.
Requirement Gathering: Work closely with clients and stakeholders to gather, analyze, and document business requirements.
Yêu cầu ứng viên
Solid understanding of software development life cycles (Agile/Scrum preferred).
3+ years of experience as a Business Analyst, ideally in software outsourcing companies.
Strong English communication skills (both spoken and written) to work directly with international clients.
Strong analytical thinking and documentation skills.
Familiarity with domains such as e- commerce, F&B, beauty, or POS systems is a big plus.
Proficient in tools such as Jira, Figma (or similar design/prototyping tools).
Bachelor’s degree in Information Technology, Business, or a related field.
Ability to work night shifts and long- term commitment to the team is essential.
Quyền lợi
Professionally trained in academic training sessions organized by the company.
Suggested funding for courses or certificates.
Annual travel, birthday party, holidays...
13th- month salary, productivity bonus, progress bonus, insurance regime as prescribed (for full- time employees)
Working 5 days / 1 week, off Saturday, and Sunday.
