IT Help Desk Cum System Engineer (Fluent English) ~ 20 - 27 Mil VND Gross [21740 - Ba Đình, Hà Nội]

- Support End- User to troubleshoot defection (Windows OS, Office 365, mobile devices, computer networks, ...), record and resolve issues from end- users through the ticket system.

- Remote support: Aid users remotely though phone, chat, or remote desktop tools.

- Set up & Maintain IT equipment for users (Desktops, Laptops, Printers, Projectors, Video Conference, Network Devices, Cable, Access Control, Face ID,...)

- Training: Provide training and guidance to users on using IT resources effectively.

- Manage IT Asset: Manage IT vendor; ensure IT asset and services readiness on employee onboarding day and revoking system access and services during offboarding;

- Manage Network system- server: Maintain stable operation, network connection, software inside and outside the office.

- Security: Assist in ensuring the security of IT systems, data and comply with IT and information security policies and procedures.

- Plan, research, and develop new IT services and solutions to enhance business efficiency.

- Collaborate with the Headquarters (in Japan) on global IT projects and initiatives.

[MUST]

- 2- 3 years of relevant IT experience.

- Experience working in a third- party IT service provider or outsourcing environment

- English: fluent in communication

- Strong knowledge of Microsoft services, including Azure AD, Microsoft Exchange, and Intune.

- Proficiency in Microsoft 365 applications and Android device management.

- Knowledge of security solutions is an advantage.

- Power BI, troubleshooting and other skills.

- Ability to work independently and manage multiple tasks effectively.

- Have knowledge about network technology, like router, Switch and WiFi

- Understanding about Velocloud of SDWAN, Zscaler

- Understanding about Firewall, WebProxy and other Security Solutions

- Experience working in an English- speaking environment

- Bonus twice per year

- Performance Appraisal twice/year

- Social Insurance based on 100% basic salary

- Extra Healthcare package

- Company Retreat: once/year

- Laptop, PC, Smartphone provided by the company

- 12 Annual leave per year and 3 Sick leave provided by the company

Cập nhật gần nhất lúc: 2026-02-12 09:20:05