IT Helpdesk

Network: monitoring network performance, maintain, configure and replace network equipments
VOIP: issue, setup, manage the VOIP phone system.
Support:

Delivery support at maintenance/ remodeling/ upgrade
Support Head Office which is in different location.

Hardware:

Maintain data center (servers, UPS, PaBX, network devices)
Contact User service/ IT helpdesk on defective hardware
General check on desktop and infrastructure
Solve outage and replace detective hardware
Check and maintain label printers, barcode printers, peripherals
Check and maintain office equipment: printers, photocopier, fax…..

Data backup

Transfer tapes to Head Office for off- site storage
Change backup tapes according to data backup procedure

Suppliers

Order consumable suppliers (paper, ribbons, printer cartridges, batteries…)
Manage stock of consumable suppliers.

System and application:

Support daily business process, trouble should and advise solution
Programming / developing new apps
Roll out applications
Work with AS400 ERP, database and Microsoft product.

Education
Required

Degree in computer science, automatic control and other related fields;
Strong skills and experience without IT diploma is also acceptable

Desired
MSCE, CCNA certified is preferred but not a must.
Experience

1- 3 years in IT helpdesks or related tasks

Knowledge of:

General knowledge of Microsoft Office Products , Windows2000 AD, MS Exchange
Microsoft Exchange server
Microsoft SQL
Basic network technology
Good sense of company information security.

Skills and Abilities

Manage our fixed asset and set up safety stock.
Ability to work in different locations
Good command of English both reading and writing.
Good time & conflict management skills, multi- task processing ability.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Xe đưa đón, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-28 19:30:02