IT Helpdesk

- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.
- Involve in office build projects that include office expansion and relocation tasks.
- Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting.
- Liaise with vendors related to IT assets.
- Handle tech refresh for computer assets
- Maintain and update asset inventory listing.
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.
- Provide timely and progressive update to users on incident/request.
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.
- Maintain and monitor internet connectivity on performance related issues
- Update new contents into Grab WIki (Confluence) for proper documentation.

- Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues.
- Knowledge on networking that includes connectivity and latency check.
- Apple hardware break fix skillset
- At least 3 years of experience in IT Helpdesk role.
- Experience in handling Jump cloud, Gsuites, Workato, remedy force & zoom.
- Experience on hardware and peripherals troubleshooting.
- Familiar with cloud technologies AWS & Azure

Free medical insurances for employee and employee family
18 paid leaves per year + Meal allowances
Social insurances plan based on full salary + 13th month salary + Performance bonus

Cập nhật gần nhất lúc: 2024-01-02 09:07:51