It Helpdesk

The IT helpdesk’s roles to provide the best IT services desk at HO/Site ( for IT helpdesk at HO and site) provide maintenance of the computer desktop/ POS machine environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk.
Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.
Responsible for administration and internal support of the Company’s PCs, printers, servers, POS, networking issues and related equipment.

Assign users and computers to proper groups in Active Directory
Maintain inventory of all equipment, hardware and software licenses
Manage PC setup and deployment for new employees using standard hardware, images and software
Perform timely workstation hardware and software upgrades as required
Assist with onboarding of new users
Utilize and maintain the helpdesk tracking software
Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment
The helpdesk staff also manages the POS system and the business software then forward to each team who is handling their task: infrastructure / application / Web application team.
Install, test and configure new workstations, peripheral equipment and software
Modify configurations, utilities, software default settings, etc. for the local workstation
Document internal procedures
Provide helpdesk support and resolve problems to the end user’s satisfaction

Knowledge and skills

Working under pressure
Intermediate or advanced English level.
Good understanding of LAN administration.
Ability to capture, analyze, and solve end- user’s computer problems.
Good communication.
Good interpersonal skills.
Computer users customer focus attitude.

Experience

Experience using Helpdesk ticket system to solve user’s requests.
Experience of 3- 5 years in supporting a large group of users of more than 100 within a LAN environment.
Experience in defining and troubleshooting for Server/ Networking devices.

Technical/Professional qualifications

MCSA/CCNA knowledge or higher certification.
Computer science or Information Technology Colleges/ university graduates.

Training and participation in potential projects with opportunities for advancement.
13th- month salary and bonuses on holidays.
Sales bonuses applicable even during the probation period.
Full benefits according to the Group&039;s general policies.
Career development opportunities in a professional and dynamic environment.
Preferential rates for employees when using the Group&039;s services.
Competitive salary: Negotiable based on capability.

Cập nhật gần nhất lúc: 2025-06-26 11:15:03