IT Helpdesk

Helpdesk and Troubleshooting
• Diagnose and resolve hardware, software, and network problems in a timely manner.
• Setup and provide technical support for all IT equipment and other devices.
• Ensure daily backup completed successfully.
• Serve as the primary point of contact for all IT- related issues and inquiries from factory staff.
IT Maintenance & Security System Management
• Perform regular maintenance and coordinate repairs on all IT equipment, including workstations, servers, printers, and other devices.
• Manage the security camera system, including configuration, monitoring, and troubleshooting.
• Maintain detailed records of IT assets, maintenance activities, and repair history.
• Coordinate with the Security team to ensure the security cameras are functioning properly and provide clear, reliable footage as needed.
• Manage the spare parts inventory and oversee the repair process for malfunctioning devices.
IT Policy and Software Deployment
• Provide training, guidance and support to factory staff on the implementation of new policies, and the use of IT systems & Software.
• Deploy IT policies, procedures, and software updates from the Head Office to the factory in a timely and efficient manner.
• Maintain comprehensive IT documentation & guideline.

• Troubleshooting and problem- solving skills, proactive and highly responsible.
• Having networking skills and setup of network printers.
• Good communication, ability to effectively communicate technical information to non- technical users
• 02+ years of working experience as an IT Administrator or similar role, within the manufacturing environment is an advantage.
• Good knowledge of CCNA & MCSE, MS Office, hardware, and security camera system.
• Engineer’s or Bachelor’s degree in IT, Computer Science or a related field.

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-09-05 13:15:03