Mô tả công việc
IT Infrastructure Development and Operation
• Design, operation, and troubleshooting of internal networks (LAN/Wi- Fi/VPN)
• Procurement, setup, and management of PCs, peripherals, and mobile devices
[PCT Example] Ensuring stable operation of Wi- Fi environments, and network design and vendor coordination for the office
System Operation and Maintenance
• Implementation, operation, and updates of business systems (time attendance, human resources, accounting, sales management, etc.)
• First line response in the event of a malfunction (help desk- like role)
• Coordination and requests with vendors and developers
[PCT Example] Maintenance and operation of the MISA accounting system, Kintone, and IB application system
Information Security Measures
• Formulating and disseminating security policies
• Privilege management (account issuance/deletion, access control)
• Incident response (response to information leaks and cyberattacks)
[PCT Example] Implementation and operation of Cisco Secure Endpoint, Juniper SRX300 management, proxy settings
IT Asset Management
• PC, server, software license, and account management
• Inventory and usage monitoring and upgrade planning
• IT cost management and budgeting support
[PCT Examples] Windows 11 upgrade planning, PC distribution and collection, Teams Premium and translation VDI license management
Internal User Support
• Handling inquiries about PC and system operation methods
• New system implementation briefings, manual creation, employee training
• Remote work environment setup and support
[PCT Examples] IT support via Slack and Teams, PC setup assistance for new employees, and server room usage rules
Planning and Improvement
• Digital Transformation (DX) Promotion
• AI tool implementation (e.g., RPA, cloud services, AI)
[PCT Examples] Improved HR/Finance efficiency using AI agents, consideration of introducing translation support tools, and establishing an online learning environment for training programs
