IT Helpdesk (Junior to 1-year Experience)

Job description
• Ensure compliance with Global and Regional IT guidelines, including monitoring and guiding staff in adherence to Regional IT Policy and Data Policy.
• Coordinate device procurement processes, including vendor liaison, proposal preparation, manager approvals, order placement, quality assurance, and documentation.
• Maintain, backup, and upgrade IT infrastructure and user stations as per requests from the Regional IT team.
• Directly handle and resolve support requests from internal users.
• Report to Local CEO, IT Director APAC, and CIO APAC.
• Manage IT company assets.
• Analyze the issues, propose solutions, and implement them. Main areas of support include servers, PCs, LAN, WAN, Wireless, printers, scanners, projectors, fixed telephones, VOIP and other IT devices.
• Collaborate with ISPs to monitor network performance, ensuring the smooth and stable operation of company systems.
• Undertake additional technical tasks assigned by the Management.
• Provide guidance to staff on utilizing computers and software in the workplace.
• Setup, install, configure, troubleshooting and ongoing usability of user computers.
Desired Skills and Experience
• Proven experience working with networks and IT helpdesk.
• Bachelor’s degree with major in Networking and IT Systems.
Mac OS system
Windows system
Linux system
• Good English in writing and speaking.
• Knowledge of LAN topologies and architectures.
• Good problem- solving and customer- oriented mindset.
Why ekino?
• Be secured in your mind with employee’s care: private healthcare insurance package, medical check- up, support allowance...
• Clear career path: define your career development with long- term vision.
• Great- place- to- work activities (company trip, sport clubs...): enhance teamwork spirit and facilitate your work- life harmony.
• Annual performance review & bonus: recognize your efforts and identify development/ improvement needs.
• High ownership working environment: You will take full responsibility and control of your missions contributing to the team&039;s success.
Please kindly note that shortlisted candidates will be contacted within 3 weeks of application. Alternatively, we will reach out to you when another suitable chance arises in the future.
Thank you for your time and enthusiasm in our career opportunities.
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Productivity curve is not something steady and consistent as it depends on each person&039;s unique traits and preferences. At our company, as long as your team is in sync and your goal is hit, you can flexibly decide when you want to work.

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To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.

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Our company simply cannot function well without teams of people working together. That said, we provide numerous team- building activities and events for you and your team to nurture meaningful relationships between every individual.

Ever feel stuck with your career? We don&039;t hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

Cập nhật gần nhất lúc: 2024-05-16 14:25:04