IT Helpdesk

Ensure all issues are properly logged
Diagnose and troubleshoot technical issues on end point devices
Follow up with clients to ensure their IT systems are fully functional after troubleshooting
Grant and review access rights in timely manner.
Properly escalate unresolved issues to support teams.
Research and identify solutions to software and hardware issues
Ensure end point device are in compliance
Install/Remove user accounts, computers, mobile devices, printers and any other authorized peripheral equipment.
Track computer system issues through to resolution, within agreed time limits
Ask customers targeted questions to quickly understand the root of the problem
Address: No 15 Tran Bạch Đang, Thu Duc City
Returns defective equipment/parts to maintenance inventory, documents customer repairs, maintains and restocks assigned parts inventory to insure proper spare parts levels
Customize desktop hardware to meet user specifications and site standards

Set up new users&039; accounts and profiles and deal with password issues
Install and configure computer hardware, mobile hardware, operating systems and applications
1 year of experience in an equivalent position.
Require customer service skills, communication skills, interpersonal skills.
Grant and review access rights in timely maner
Manage PC, Mobile setup & deploy standard hardware, images and software
Physically moving end point devices and install peripherals in an appropriate manner
Removal and Un- installation including wiping of supported devices from the Client environment
Troubleshooting, diagnosing and solving end point device issues, application

Salary: Up to 12M gross
Social insurance salary base: University degree: 6,000,000 VND, College degree or lower: 5,500,000 VND.
English Fluenly
Holiday bonuses (01/01, 30/04, 02/09): Less than 6 months: 300,000 VND, 6 months or more: 500,000 VND.
Social insurance (BHXH), health insurance (BHYT), unemployment insurance (BHTN), 13th- month salary (based on working months), and annual health check- ups.
Support: Condolence and birthday gifts as per company policy.
Address: No 15 Tran Bạch Đang, Thu Duc City

Cập nhật gần nhất lúc: 2026-02-12 09:20:06