IT Helpdesk (Open in HCM and HN)

- Maintain and update asset inventory listing.
- Involve in office build projects that include office expansion and relocation tasks.
- Collaborate with IT Systems, IT Network and other teams to perform testing and support the roll out of new project implementation or deployment.
- Handle tech refresh for computer assets
- Provide timely and progressive update to users on incident/request.
- Create user accounts for new joiners, conduct IT onboarding, termination for leavers, support on password reset and unlocking of user accounts.
- Provide application support and technical assistance to users on all BAU matters including but not limited to software/app installation, configuration and troubleshooting.
- Update new contents into Grab WIki (Confluence) for proper documentation.
- Liaise with vendors related to IT assets.
- Maintain and monitor internet connectivity on performance related issues
- Diagnose and repair any IT related faults that includes IT incidents with close follow up until ticket closure within SLA.

Yêu cầu công việc

- Familiar with Mac OS and Windows support that includes installation, configuration and troubleshooting of OS related issues.
- Knowledge on networking that includes connectivity and latency check.
- Familiar with cloud technologies AWS & Azure
- At least 3 years of experience in IT Helpdesk role.
- Experience on hardware and peripherals troubleshooting.
- Apple hardware break fix skillset
- Experience in handling Jump cloud, Gsuites, Workato, remedy force & zoom.

• 18 paid leaves/year (12 annual leaves and 6 personal leaves)
• Insurance plan based on full salary + 13th month salary + Performance bonus
• Meal allowance of 730,000 VND/month
• 100% full salary and benefits as an official employee from the 1st day of working
• Medical benefit for employee and family
• Working in a fast- paced, flexible, and multinational working environment. Chance to travel onsite (in 53 countries)
• Free snacks, refreshment, and parking
• Internal training (Technical & Functional & English)
• Working time: 8:30 AM- 6:00 PM from Mondays to Fridays

Cập nhật gần nhất lúc: 2024-01-19 17:30:25