IT HELPDESK SPECIALIST

We are, iTechwx, established in mid-2022, with 600 employees across 3 offices within Ho Chi Minh City. iTechwx dedicates the One-Stop Digital Transformation Service to our customers. Renowned for delivering premium IT outsourcing services exclusively tailored for Microsoft clients for 4 products: Microsoft Dynamics 365, Microsoft Azure, Microsoft Windows Commercial, Microsoft Office 365.

• Monitor and report daily activities of the systems (healthy daily checklist) to ensure timely detection of system abnormalities.


• Install, manage, and troubleshoot software, hardware, call center and network systems.


• Allocate and manage accounts for new users and assist with password or login problems.


• Ensure the systems and applications are up-to-date and comply with security policies.


• Perform additional tasks as departments required.

• 2 - 5 years of working experience in IT infrastructures, operations or technical support environment.


• Intermediate English level


• Good understanding of TCP/IP, UDP, HTTP, SSL/TLS and DNS


• Good knowledge of Microsoft Application Support.


• Practical experience with Hybrid AD.


• Good knowledge of Window operating system including troubleshooting and system hardening.

• Performance Bonus
  Social and Health insurance follow Vietnamese Law
  Young & Dynamic Working Environment
  International Culture
  24/7 Insurance for Night-shift
  Annual Health Check-up

  
  

  + Salary at 100% during the probationary period (2 months).
  + Training in the 1st month.
  + 90% contribution of the gross salary to social insurance
  + 12 days of annual leave, 8 days of sick leave
  + 30% allowance on gross salary for employees working night shift from 10PM - 6AM
  + PVI insurance + 500,000 VND food allowance if night shifts comprise 50% or more of working hours.
  + Annual Health Checkup for Employees Sign Labour Contract before 1st January. 
  + Activities: Birthday party, Employee engagement activities.
  + Training will be offered
  + Full working equipment will be provided

Cập nhật gần nhất lúc: 2025-01-04 21:10:02