IT Helpdesk & Support Officer

Core Competency1. Customer Focus2. Integrity3. Continuous Learning4. Sustainability
Key Tasks and responsibilities1. Participating in planning and deploying Information Technology Plan to align with company business strategies.2. Performing the effectiveness of the overall computer and digitalize systems in the company.3. Installing the provision of IT infrastructure services, such as business applications, local and/or wide area networks, IT security and telecommunications.4. Serving as the first point of contact for users seeking technical assistance over the phone or email.5. Determining the best solution based on the issue and details provided by users.6. Managing broad range of installation, upgrade, rollouts and troubleshootingprojects for windows based.7. Providing help desk support quickly and appropriately, troubleshooting any all software/hardware/network issues that arise both onsite and remotely, primarily coming in the form of e- mail, phone calls, or helpdesk web portal8. Troubleshooting any incidents by recording detailed information from users and relaying it to supervisor/IT Manager for further assistance.9. Maintaining current and actuating inventory of technology hardware, software and resources.10. Installing and configuring all office PCs to run at optimal levels.11. Maintaining the disaster recovery procedures and plans are implementedaccording to the guidelines so that systems and data are well backed up.12. Contracting the IT activities, operations by collaborating with other departments and divisions13. Creating employee training materials and procedures to teach in- house workers proper software and hardware protocols.14. Instructing and training end- users regarding computer literacy15. Maintaining inventory of hardware/software technical library.16. Documentation the support technician performance weekly, reporting to upper management.17. Performing the other tasks as per assigned.18. Monitoring systems operations related to IT infrastructure, troubleshooting problems that arise and keeping the system running smoothly. This includes creating reports and other documentation outlining of findings and solutions.19. Taking immediate action once the problems or difficulties occur.20. Reporting all parties concerned once the problems or complaints were found.21. Identifying and suggestion possible improvements on procedures

Education:
Bachelor’s Degree, preferably in Computer Science, Information System Management or related field.
Experience:
 Having good technical knowledge and be able to communicate effectively to understand
 Being customer- oriented and patient to deal with difficult users.
the problem and explain its solution.
 Good understanding of computer systems, mobile devices and other tech products.
 Having prior experience in multi- national companies.
 At least 3- 5 years of working experiences.

Trong và ngoài nước
Laptop
KPI, tháng 13
Hàng năm
Iphone
Nha khoa, BHSK
16 ngày
HCMC
- Performance- based KPI bonuses and 13th- month salary.- Comprehensive healthcare benefits, including dental care and health insurance.- 16 days of annual leave.- Opportunities for training and business trips both domestically and internationally.- Provided work laptop and iPhone.- Annual company trips and team- building activities.- Office located in Ho Chi Minh City.

Cập nhật gần nhất lúc: 2025-06-19 23:30:03