IT Implementation & Support (onsite)

Support the project implementation:
- Implement the preparation activities and trial run on site.
- Participate in system integration test and user acceptance test during the implementation
- Participate in collecting detailed user’s requirements
Maintain the documents support for IT system:
- Follow and update the detail process of IT system.
- Follow and update the user’s manual of application.
Support user on application implementation:
- Walk with user through steps to help them resolve their technical problems.
- Monitor, report the incident logs, support data analysis for problem solving.
- Maintain procedures of application and provide workaround support to the operation team.
Maintain the application engagement:
- Set up and modify configurations, authority of users in IT applications.
- Monitor and validate data between system and operations to prevent the mis- engagement.
- Support the implementation of new solutions or applications on site
- Provide training sessions for user: manual of application, instruction for users
Provide the innovation and improvement point:
- Participate in system test, user acceptance test to provide the techinical improvement.
- Walkthrough with user to understand the detailed operation process.
- Provide insight user’s requirement to entire team get into technical requirements.
- Collect and report the demand or need from users.

Toeic 400+
- Bachelor/College&039;s degree in information technology, computer science, or a related field (or associate degree and equivalent experience).
- Ability to manage time and effectively prioritize numerous projects at one time.
- Willingness to solve complicated problems and eager to learn.
- Teamwork spirit
- Preferred 1+ years of experience in a project coordinator, End- user computing (EUC) in factory, warehouse.
- Strong communication and relationship- building skills.
- Critical thinking skills and an analytical mind with strong problem- solving abilities.

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Cập nhật gần nhất lúc: 2024-11-01 06:30:03