Mô tả công việc
Mô tả Công việc
Job Summary:
Monitor, and maintains the company&039;s IT Infrastructures. Install, and configure hardware, and software, and solves advanced technical problems, incidents, and service requests on time. Identify the root causes for issues, and incidents, and also deploy prevention or improvement methods.
Roles and Responsibilities:
Build & maintain documentation for daily operations, build up the knowledge base, and troubleshoot procedures related to IT infrastructure, network, software, and hardware.
Deliver required IT solutions, and follow the policies and standards under MAA IT scope.
Achieve support SLA KPIs under MAA IT scope.
Responsible for IT infrastructure projects, new store openings, ..., as well as working with external vendors, and follow up with the assigned tasks.
Financial and Non- Financial Measures:
Maintain, and monitor computer systems and network performance with a proactive mindset.
Standardize, and optimize the installations, and configurations of computer hardware, software, systems, networks, printers, and scanners, to improve efficiency and performance.
Standardize, and optimize the installations, and configurations of computer hardware, software, systems, networks, printers, and scanners, to improve efficiency and performance.
Responsible for infrastructure operations & maintenance for offices, warehouses, and stores with level 1 and level 2 support.
Responsible for infrastructure operations & maintenance for offices, warehouses, and stores with level 1 and level 2 support.
Periodically audit to ensure alignment with MAA policies and compliances.
Research, and testing for automation/improvement methods that can be applied to reduce the workload of the IT daily tasks/activities.
Work closely with other IT Teams and the Regional IT Teams, follow up, and help to fulfill user requests on time, ensuring service delivery.
Deliver required IT solutions, and follow the policies and standards under MAA IT scope.
Responsible for computer and other IT infrastructure equipment setup, installations, and configurations.
Troubleshoot, identify the root cause, and resolve escalated service issues and requests on time.
Achieve support SLA KPIs under MAA IT scope.
Providing advanced technical support across the company (this may be in person or over the phone), writing guidelines, conduct orientation training sessions for new users when required.
Periodically audit to ensure alignment with MAA policies and compliances.
Build & maintain documentation for daily operations, build up the knowledge base, and troubleshoot procedures related to IT infrastructure, network, software, and hardware.
Responsible for IT infrastructure projects, new store openings, ..., as well as working with external vendors, and follow up with the assigned tasks.
Work closely with other IT Teams and the Regional IT Teams, follow up, and help to fulfill user requests on time, ensuring service delivery.
Troubleshoot, identify the root cause, and resolve escalated service issues and requests on time.
Maintain, and monitor computer systems and network performance with a proactive mindset.
Responsible for computer and other IT infrastructure equipment setup, installations, and configurations.
Research, and testing for automation/improvement methods that can be applied to reduce the workload of the IT daily tasks/activities.
Providing advanced technical support across the company (this may be in person or over the phone), writing guidelines, conduct orientation training sessions for new users when required.
Monitor, and maintains the company&039;s IT Infrastructures. Install, and configure hardware, and software, and solves advanced technical problems, incidents, and service requests on time. Identify the root causes for issues, and incidents, and also deploy prevention or improvement methods.
