In this role, you will serve as a technical expert responsible for monitoring, analyzing, and resolving system and network incidents. You will also act as a key coordination point between our supervision team and technical teams in France and Morocco.
Bouygues Construction IT Vietnam is a part of Bouygues Construction IT, a trusted partner for the business lines which provides competitiveness of the Bouygues Construction Group and promotes its digital transformation.
Your key responsibilities:
Supervision/Monitoring Infrastructure:
Follow up procedures and propose improvements if needed.
Manage all incidents: Analyze, evaluate, and escalate issues according to incident management process.
Active supervision of the infrastructure and network of the company
Conduct preventive measures for applications, backups, systems, …
Coordinate and support for IT Systems Manager:
Ensure all assigned tasks are professionally undertaken and quality of Monitoring deliverable
Follow up the direction of manager about the company’s strategic, development, and future growth for Supervision team.
Manage and coach team members.
Review reports, service improvements, service quality, document quality and processes.
Manage critical incidents, associated to user communication, activities, and any appropriate escalations according to predefined process.
Build services relationship with other entities of the groups and contribute to reach KPI for product line.
Build team capabilities to provide critical thinking.
OUR REQUIREMENTS:
Mandatory:
Advanced French and English proficiency (both written and spoken).
Strong technical background in System, Network, and Infrastructure Monitoring.
Hands- on experience with Microsoft System solutions.
Minimum 2 years of experience in a similar System/Network/Monitoring role.
Highly desirable:
Knowledge of DR (Disaster Recovery), load balancing, and clustering.
Familiarity with backup and storage solutions.
Experience with Centreon Cloud monitoring solutions.
Experience with VMware, Citrix, SCCM/SCOM.
OUR BENEFITS:
Professional, Open- minded and Creative Environment:
Fostering mutual respect and understanding.
Great teamwork with Agile mindset.
Strong sharing culture to improve individual development.
International, friendly, proactive, supportive workplace.
Individual Development:
Online internal learning hub with various categories in hard skills & soft skills (languages, programming language, data visualization…).
Individual empowerment.
Extensive training and in- depth knowledge sharing sessions.
Special Care for Employee:
Dell laptop and external monitor for your work.
Annual health check- up and premium health insurance for employee (and your beloved children after 3- working year).
Various attractive teambuilding activities and company trip.
15 annual leave days + 6 sick leave days (plus 1 annual leave day for every 3- year working).
100% salary on probationary period.
Sport, personal activities sponsor.
Work from home 2 days/ week.
Up to 2- month performance bonus.
