IT Service Desk Officer

To improve user awareness of IT issues and to promote appropriate use of IT services and resources.
Highly motivated tech- support professional skilled in troubleshooting, analyzing, and resolving complex technical problems, utilizing advanced resolution procedures in schools assigned. Provision of professional and high level customer service ensuring unresolved issues and queries are ly escalated as per protocol.
To restore ‘normal service operation’ as quickly as possible in the case of disruption
Manage user communication and escalating incidents and requests using defined procedures.
To act as a single point of contact for all user incidents, requests and general communication.
Resolving requests required synthesizing information from teams/ units

Good at computer skills (Word, Excel, Power point...)
Have knowledge of SQL/MySQL/PostgreSQL language,... (select, update, insert, delete,...) Knowing how to use SQL is a plus.
Experience in IT Support for specialized finance is a plus
Soft skills related to customer service are necessary for minimum requirements
Be willing support team members/ related departments following assigned scope of work
Communication with calm, effectively, out- going, sense of humor, friendly and open- minded
Experience using ticket recording systems is an advantage.
High sense of responsibility in confidential matter
At least 01 year of experience working on system related to processing/supporting IT requirements
Be able to work under high pressure.
Work in shifts and be prepared to work overtime when projects are deployed as needed by the company.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-03-15 09:17:52