IT Service Management Consultant

Job Overview:
WeCloud is looking for an experienced and passionate Senior ITSM Consultant to lead customer engagements, drive solution design, and deliver high- impact ITSM implementations. This role plays a critical part in aligning ITSM strategies with business goals, enhancing IT operations efficiency, and enabling clients to meet compliance and SLA targets through tailored solutions.
The ideal candidate has a solid background in IT Service Management (ITSM), excellent English communication skills, and a proven ability to present, design, and implement customized ITSM solutions using industry- leading platforms. You will lead the full lifecycle from technical presales to hands- on deployment and optimization.
Key Responsibilities:

Technical ITSM Consultant:
Lead Proof- of- Concept (PoC) and pilot projects to validate solution capabilities and align with client expectations.
Facilitate post- sales knowledge transfer and support smooth handover to client teams as required.
Collaborate with the sales team to assess client requirements and propose customized ITSM solutions.
Design and deliver engaging presentations and product demonstrations to highlight solution benefits.
Manage the implementation of ITSM solutions, ensuring seamless integration and successful delivery.
Provide technical expertise to optimize ITSM components, delivering maximum value to clients.
Customer Engagement:
Act as a trusted advisor on ITSM/ITIL best practices and implementation strategies.
Build long- term relationships with customers by providing ongoing support and consultation.
Engage with customers to gather technical requirements and analyze business processes.
Solution Design:
Document solution architecture, workflows, and integration strategies.
Ensure solutions meet scalability, security, and ITIL compliance standards.
Collaborate with product and engineering teams to design solutions that address customer pain points.
Communication and Presentation:
Prepare professional technical documentation, proposals, and English slide decks.
Deliver workshops, webinars, and on- site/off- site training sessions tailored to technical or business audiences.
Customize communication styles to suit both technical and non- technical stakeholders.
Sales Support:
Assist in responding to RFPs/RFIs with detailed technical inputs and documentation.
Support the sales team with collateral such as whitepapers, solution briefs, and case studies.
Participate in technical discussions during client meetings and proposal evaluations.

Yêu cầu công việc

Education & Experience

3–5+ years of experience in ITSM consulting, pre- sales, or solution implementation.
Bachelor’s degree in Computer Science, Information Technology, or a related field.

Technical Skills

Basic coding or scripting ability (e.g., Python, Shell, PowerShell) is considered a strong advantage.
Experience with CMDB, incident/problem/change management, and service catalog design.
Familiarity with APIs, integration methods, and basic scripting is a plus.
Strong understanding of ITIL frameworks and ITSM tools.
Familiarity with both commercial (e.g., ManageEngine, Freshservice) and open- source (e.g., GLPI, CMDBuild Ready2Use) ITSM platforms.
Hands- on experience in software deployment, installation, and configuration is required.
Solid knowledge of IT infrastructure (networking, server, OS, cloud environment) is required.

Certifications (Preferred)

Vendor- specific certifications (e.g., ManageEngine Certified Professional) are a plus.
ITIL Foundation or Intermediate certification.

Soft Skills

Strong presentation and interpersonal skills.
Problem- solving mindset and critical thinking abilities.
Excellent verbal and written communication skills in English.
Ability to work both independently and in collaborative teams.

Other

Willingness to travel domestically and internationally as required.

15- day annual leave days
Competitive salary
13- month salary
Parking allowance
Learning & Development
Taxi allowance
Company outing & team building.
Extra healthcare insurance

Cập nhật gần nhất lúc: 2025-07-20 04:10:03