IT Support

Key Responsibilities• Technical Support:◦ Provide first- line support for desktops, laptops, printers, and mobile devices running Windows, macOS, and Linux.◦ Resolve software issues (e.g., Microsoft Office, VPNs, collaboration tools like Meet or Slack).◦ Diagnose and troubleshoot network connectivity problems (Wi- Fi, LAN, VPN).• AI Integration:◦ Collaborate with the IT team to implement AI- driven solutions, such as chatbots for user support, predictive maintenance for hardware, or automated ticketing systems.◦ Experiment with AI tools (e.g., natural language processing, machine learning APIs) to streamline IT workflows.• System Administration:◦ Assist in managing user accounts via Active Directory or cloud platforms (e.g., Google Workspace).◦ Perform basic server maintenance tasks (e.g., updates, backups) under supervision.• Documentation & Training:◦ Create and update knowledge base articles, leveraging AI to generate user- friendly guides.◦ Train staff on new tools and technologies, with a focus on AI- enhanced features.• Innovation:◦ Propose creative solutions to improve IT processes, drawing on your AI knowledge.◦ Stay updated on emerging tech trends to keep our systems ahead of the curve.

● Education:
○ Bachelor’s degree or diploma in Computer Science, Information Technology, or a related field (recent graduates encouraged to apply!).
○ Alternatively, equivalent self- taught experience or certifications (e.g., CompTIA A+, ITIL, Microsoft Certified: Azure Fundamentals).
○ Must have good English communication skills
● Experience:
○ 0- 2 years of IT support experience (internships, personal projects, or part- time roles count!).
○ Hands- on familiarity with AI concepts (e.g., machine learning, NLP) through coursework, projects, or tools like ChatGPT APIs is a big plus.
● Technical Skills:
○ Bonus: Coding skills (e.g., Python, PowerShell) for automation or AI experimentation.
○ Understanding of networking basics (TCP/IP, DNS, DHCP).
○ Proficiency with Windows 10/11, macOS, and basic Linux commands.
○ Experience with troubleshooting hardware (PCs, printers) and software.
● Soft Skills:
○ Team player with a proactive, can- do attitude.
○ Excellent communication skills to assist users of all tech levels.
○ Strong problem- solving mindset and a curiosity to learn.

yoga
Chế độ đào tạo nâng cao nghiệp vụ và có cơ hội thăng tiến trong nghề nghiệp
health benefits
football
Tháng lương thứ 13
free coffee
free buffet lunch

Cập nhật gần nhất lúc: 2025-09-11 01:30:02