IT Support

SOFTWARE SUPPORT:
Coordinate with Company&039;s IT team for Installation / troubleshooting:
Domain account
OS: Windows / Linux
Support install/uninstall software licenses provided by Company.
Email system
Other specific software using in Company
Office productivity applications
HARDWARE SUPPORT:
Devices, network devices, phones...
Receive, troubleshoot and fix broken devices, and/or get them warranted/repaired
By suppliers and follow- up the progress until returned.
Coordinate with Company&039;s IT team for installing/ troubleshooting PCs, mobile
Deploy/receive computers based on customer’s demand.
SERVICE SUPPORT:
Consult users on service requests.
Provide training to users on Company’s IT tools & services.
DOCUMENTATION:
Daily, weekly, monthly reports.
Information sharing.
Other documentations specifically required by each location.
IT Service Management via ticketing systems, Work instruction, knowledge base,
Others:
Be in charge of other tasks within the service scope as assigned by location manager.
Travel required to another location for support and backup and comply with the location’s working hours.

- Three years experience at least in same position
- English: Good communication.
- Microsoft Office Standard (Word, Excel, Power Point, Access…)
- Work well under high pressure

Cập nhật gần nhất lúc: 2023-05-09 14:30:06