IT Support Dynamics (Japanese Fluent - Offer Up To 26M - Open To Fresher)

• Resolves or escalates multiple and varied customer issues. Documents technical work and research.
• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Reviews issues and contacts customers to understand issues. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.
• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
• Uses automated tools to deliver solutions for a wide range of issues. Provides feedback on how to improve automated tools.

Can understand English technical document, and have basic English conversation skills
Willing to work during Tet and holidays (with a salary up to four times the normal rate)
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Customer service mindset
Interested in the IT field

Working time: 8:00 AM – 5:00 PM

5 days/week (2 non- fixed days off- determined by the manager)
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head

Annual Health Checkup for employees who have worked for at least 6 months from the date of signing the official labor contract.
20 days leave (12 days of annual leave and 8 days of sick leave)
Activities: Birthday party, Employee engagement activities.
Full working equipment will be provided.
Training offered
Salary at 100% during the probationary period.
90% contribution of the gross salary to social insurance.

Cập nhật gần nhất lúc: 2025-09-07 01:10:02