IT Support Dynamics (N1-N2 Japanese - Offer Up To 26M - Open To Fresher)

Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.
Provides feedback to improve products to more senior engineers or technical advisors.
Identifies potential defects and escalates to more senior engineers to resolve.
Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.
Reviews issues and contacts customers to understand issues.
Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems
Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
Attends readiness training and non- technical training to ensure that they become proficient in support topics. Product/Process Improvement
Provides feedback on how to improve automated tools.
Resolves or escalates multiple and varied customer issues. Documents technical work and research.

Includes holiday and Tet shifts as assigned, allowances provided per labor law
Customer service mindset
5 days/week (2 non- fixed days off- determined by the manager)
Can understand English technical document, and have basic English conversation skills
Any shift or schedule changes will be notified by the department head
Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
Working time: 8:00 AM – 5:00 PM
Interested in the IT field

90% contribution of the gross salary to social insurance from the company side
Competitive salary depending on experience
12 days of annual leave, 8 days of sick leave
Working 5 days a week with 2 unfixed days off (Schedule will be arranged by Head of Department)
Annual Health Checkup
Full salary during the probationary period

Cập nhật gần nhất lúc: 2025-08-29 12:35:03