IT Support Dynamics (N1-N2 Japanese - Offer Up To 26M - Open To Fresher)

Mô tả công việc• Reviews issues and contacts customers to understand issues.• Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, and performance traces) to help resolve customer issues.• Resolves or escalates multiple and varied customer issues. Documents technical work and research.• Analyzes problems and develops solutions for customer needs using log analysis and other proprietary tools.• Collaborates on cross- team and cross- product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.• Attends readiness training and non- technical training to ensure that they become proficient in support topics.Product/Process Improvement• Provides feedback to improve products to more senior engineers or technical advisors.• Identifies potential defects and escalates to more senior engineers to resolve.• Provides feedback on how to improve automated tools.• Attends case triage meetings or case discussions to collaborate and share ideas to resolve problems.

• Interested in the IT field
• Can understand English technical document, and have basic English conversation skills
• Proficient in Japanese (4 skills) (Advanced level) (N1, N2 cert is preferred)
• Customer service mindset
Includes holiday and Tet shifts as assigned, allowances provided per labor law
Any shift or schedule changes will be notified by the department head
5 days/week (2 non- fixed days off- determined by the manager)
Working time: 8:00 AM – 5:00 PM

Training will be offered
20 days leave (12 days of annual leave and 8 days of sick leave)
Full working equipment will be provided
90% contribution of the gross salary to social insurance
Activities: Birthday party, Employee engagement activities.
Annual Health Checkup
Salary at 100% during the probationary period

Cập nhật gần nhất lúc: 2025-09-07 01:20:03