IT Support (English Required)

Key Responsibilities
Technical Support

Install and configure Windows and iOS operating systems for end users.
Provide first- level network support, including basic LAN/WAN troubleshooting, IP configuration, DNS, and DHCP settings.
Troubleshoot and resolve issues related to desktops, laptops, iPads, printers, and basic software applications.
Maintain and support Microsoft antivirus tools, endpoint protection software, and assist with patch management processes.

Security and Compliance

Assist in implementing data protection policies and backup procedures to ensure data privacy and integrity.
Identify, document, and report potential security incidents in accordance with company protocols.
Enforce desktop security practices including user access control, password policies, and secure system configurations.

Communication & Collaboration

Collaborate with cross- functional teams to ensure IT service quality.
Provide timely updates and resolutions to IT service requests.
Communicate clearly and effectively in both spoken and written English with technical and non- technical users.

Problem Solving & Time Management

Prioritize tasks and manage time effectively to meet deadlines and service- level expectations.
Apply logical and methodical approaches to troubleshooting and resolving technical issues.

Qualifications & Skills
Must- have:

Understanding of security best practices and backup systems.
Proven experience in IT support roles or related field.
Strong problem- solving skills and the ability to work independently.
Strong knowledge of hardware/software troubleshooting and OS setup (Windows/iOS).
Good communication skills in English (verbal & written).
Familiarity with Microsoft security tools (antivirus, endpoint protection).
Basic understanding of IP addressing, LAN/WAN, DNS, and DHCP.

Nice to have:

Certifications such as CompTIA A+, Network+, or Microsoft certifications.
Experience with ticketing systems and remote support tools.

Cập nhật gần nhất lúc: 2025-07-02 00:30:03