Location: Di An, Binh Duong (Làng Đại học)
Position: IT Support (Junior)
Type: Full- time
Job Description
You will be the first- line technical support responsible for ensuring smooth and stable operations at our office and branch locations. This role is critical in supporting our technical teams (developers, testers) as well as internal operational staff.
Key Responsibilities
Manage, monitor, and troubleshoot networking devices (routers, switches, Wi- Fi) under the supervision of a senior colleague.
Document and update IT procedures and periodic incident reports.
Assist users with common software issues, network connectivity, printer setup, Zoom, email, etc.
Track IT assets, assist in procurement proposals, and coordinate with vendors for maintenance and deployment.
Manage office equipment including CCTV cameras, time attendance machines, and internal phones (IP Phones).
Participate in internal IT projects as assigned (e.g., system upgrades, equipment relocation, office network changes).
Manage and support internal accounts (email, internal systems, licensed software).
Install, configure, and repair laptops/PCs and peripheral devices for new and current employees.
Requirements
Ability to configure, monitor, and troubleshoot Fortigate Firewalls.
College or university degree in Information Technology, Computer Networks, Information Systems, or a related field.
1–2 years of experience in IT Support, Helpdesk, or System Support roles at software, manufacturing, or service companies.
Solid knowledge of hardware, Windows OS, LAN/Wi- Fi networking, and office equipment.
English proficiency: Able to read and understand technical documents and conduct basic communication (B1 level or equivalent).
Good communication skills, proactive, eager to learn, and service- oriented mindset.
Basic understanding of: Active Directory, Office 365, VPN, antivirus, DHCP, DNS.
Experience in setting up, configuring, and managing Domain Controllers on physical servers (Windows Server AD).
Preferred: Experience working in a software company.
Our Benefit:
13th- month salary calculated based on actual working time at INNOTECH.
Learning and certification support.
Performance bonus plan.
PVI Healthcare Insurance for all employees
Annual company trips / Football club / Climbing club / Year- end party.
Value- oriented, international working environment with a flexible culture.
Laptop and monitor provided for work.
Quarterly/project kickoff team- building budget.
PVI Healthcare Insurance for family
Moon cake, Tet Gift
Employee referral bonus: 2,000,000 – 10,000,000 VND (depending on level/role).
