IT Support L1

Monitor and update customer status and information for management.
Communicate with customers and users, ready to help when customers need support.
Analyze issues, redirect unresolved issues to the next level of support.
Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems... via phone, mail, chat channel...
Guide customers through the problem- solving process.
Respond promptly to issues and service requests.

Have knowledge of IT systems.
Able to communicate well in English
Problem- solving ability, ability to analyze problems and issues.
Good understanding of Microsoft Office (PowerBI is a plus).
Have a good service mindset.
Ability to communicate, explain, and guide users in using the software.
Have knowledge and experience of support processes.
Have experience in IT support/helpdesk.

Competitive salary, negotiable based on qualifications.
Annual leave, working conditions follow Vietnam labor laws.
Opportunities to work with major global clients, advanced technologies, and personal development.
Regular and free training programs to help employees enhance their skills.
Social insurance and FPT Care health insurance provided for employees.
An open, democratic work environment with various cultural events characteristic of FPT.
13th- month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
Salary review 2 times/year or on excellent performance
Other allowances: lunch allowance, working on- site allowance, etc.

Cập nhật gần nhất lúc: 2024-06-28 09:50:03