IT Support L1

Guide customers through the problem- solving process.
Respond promptly to issues and service requests.
Analyze issues, redirect unresolved issues to the next level of support.
Communicate with customers and users, ready to help when customers need support.
Receive information from users, process information and contact users to support errors related to software, services, FSOFT IT systems, ... via phone, mail, chat channel, ...
Monitor and update customer status and information for management.

Ability to communicate, explain, and guide users in using the software.
Good understanding of Microsoft Office (PowerBI is a plus).
Have knowledge and experience of support processes.
Problem- solving ability, ability to analyze problems and issues.
Able to communicate well in English.
Have knowledge of IT systems.
Have a good service mindset.

Competitive salary, negotiable based on qualifications.
Salary review 2 times/year or on excellent performance
13th- month salary and regular bonus packages: Performance bonus every 3 months, holiday bonuses on April 30th and September 2nd based on seniority.
Annual leave, working conditions follow Vietnam labor laws.
Other allowances: lunch allowance, working on- site allowance, etc.
Opportunities to work with major global clients, advanced technologies, and personal development.
An open, democratic work environment with various cultural events characteristic of FPT.
Regular and free training programs to help employees enhance their skills.
Social insurance and FPT Care health insurance provided for employees.

Cập nhật gần nhất lúc: 2024-04-03 11:35:29