IT Support Officer

We are seeking an
IT Support / Desktop Support Engineer
This role is responsible for supporting end users, resolving hardware and software issues, and managing IT assets in a professional enterprise environment.
to provide on- site technical support and ensure smooth day- to- day IT operations.
Working location:
The Metropolitan Tower, 235 Dong Khoi St, Dist 1, Ho chi Minh

Key Responsibilities

Install, configure, and upgrade operating systems, applications, and software patches.
Diagnose, analyze, and repair desktop computers, laptops, peripherals, and related IT equipment.
Ensure compliance with IT policies, security standards, and operational procedures.
Maintain and update technical documentation, user guides, and support procedures.
Deliver high- quality IT customer service while ensuring timely issue resolution.
Receive, track, and resolve incidents and service requests via ServiceNow and other communication channels (email, phone calls, walk- ins).
Perform IT asset audits, manage the tech bar inventory, and record all asset- related transactions in the ticketing system.
Support help desk operations and collaborate with internal teams to meet SLA requirements.
Provide on- site technical support to end users, including troubleshooting hardware, software, and desktop system issues.

Required Qualifications & Skills

Experience with ticketing and monitoring tools (ServiceNow experience is a strong advantage).
Experience with IT hardware maintenance, upgrades, and asset lifecycle management.
Strong troubleshooting skills for hardware, software, and operating systems.
Excellent problem- solving, diagnostic, and communication skills.
Solid knowledge of desktop computers, IT hardware, and enterprise IT environments.
Proven experience in IT Technical Support / Desktop Support.
Good written and spoken English communication skills.
Strong customer service mindset and attention to detail.
Hands- on experience in maintaining, analyzing, troubleshooting, and repairing computer systems.
Relevant IT certifications such as CompTIA A+, ITIL, or equivalent are a plus.
Ability to work independently on- site and collaborate effectively with team members.

Laptop, Chế độ bảo hiểm, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2026-03-05 10:45:02