IT Support Staff

The IT Support Staff is responsible for providing support to staff relating to hardware, applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage computer, printer and some equipment.

Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
Document system problems and resolutions for future reference.
Advise staff on appropriate action.
Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.
Maintain confidentiality about the information being processed, stored, or accessed by the network.
Others as assigned by superiors.
Serve as liaison between staff and the department to resolve issues.
Train users. Provide orientation training to new department staff members.
Answer staff’s questions in person and via phone/email…
Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
Troubleshoot computer, printer, and network, problems.
Determine the source of problems (hardware, software, user access, etc.).
Research and recommend hardware and software development, purchase, and use.
Work one- on- one with staff on application projects.

► Education and experience:

At least 03 years experience working in IT Support and helpdesk.
College or bachelor&039;s degree in computer science, information technology, or computer information systems.
Associate degree preferred MCSA/MCSE/CCNA Certificate.

► Required skills and abilities:

Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
Ability to plan, implement, test, and troubleshoot system software.
Intermediate English skills in communicating by speaking, writing, listening, and reading.
Ability to develop systems solutions for operational problems.
Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
Ability to investigate and analyze.
Ability to determine computer problems and coordinate hardware and/or software solutions.
Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
Advanced knowledge of company- supported applications, and databases. Ability to learn and support new applications. Working with staff requires interpersonal skills.

► Working condition & Benefits:

Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
Annual Salary Increase: once per year
Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
Performance Assessment: twice per year (fixed in April and October)
Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
Annual Leave: 12 days/year (after probation time)
Working time: 8:00 – 17:35 Monday- Friday (Close Saturday & Sunday)
Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Công tác phí, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:59:56