It Technical Support

Primary duties and responsibilities
• SEA Team support: To provide backup to team member in supporting SEA countries as one team.
• Security: Assist in ensuring the security of IT systems and data by implementing security protocols and educating users about best practices.
• Troubleshooting: Identify and resolve technical issues, with systematic problem- solving techniques.
• Escalation: Escalate complex and unresolved issues to higher- level support or appropriate teams.
• Remote support: Aid users remotely though phone, chat, or remote desktop tools.
• Documentation: Keep detailed records of technical issues, solutions, and user request.
• Stay Updated: Keep up to date with the latest technology trends and developments to provide effective support.
• System Monitoring: Monitor IT system defects to detect and resolve issues proactively.
• Customer support: Delivery excellent customer service by addressing user concerns and ensuring satisfaction.
• Employee onboarding & offboarding: To ensure IT asset and services readiness on employee onboarding day and provide IT briefing timely.
• IT Asset Management: Responsible to manage IT asset life cycle processes from planning, procurement, maintaining asset list according to asset life span and new purchase requirement.
• Maintenance: Perform routine maintenance and updates on IT equipment and systems.
• Software support: Help users with software installations, updates and troubleshooting.
• Employee offboarding: To ensure employee are offboarded timely by revoking system access and services as per offboarding playbook and IT asset collection completion.
• Hardware repair: Diagnose and repair hardware problems and coordinate repairs with vendors.
• Project Deployment: Main onsite coordinator for all IT project deployment / upgrade / enhancement in the country.
• Providing technical assistance: Assist end- users with IT related issues, such as hardware, software, and network problems.
• Training: Provide training and guidance to users on using IT resources effectively.
• Backup and recovery: Monitor regular data backup schedule daily to ensure continuity to protect against data loss.
• Installation and configuration: Set up and configure software, hardware, and peripherals for users.

Education / Professional Certification
Preferable degree graduate in IT related field.
Experience
• Ability to prioritize and manage several milestones and projects efficiently.
• Minimum 4 years, working experience in the 1st level IT support environment.
• Experience with ITSM is an added advantage.
• English speaking / written skill is required: Vital requirement for communication with regional / global support team.
• Time- management skills and the ability to establish reasonable and attainable deadlines for resolution.
Knowledge / Skills / Other characteristics
• Sense of urgency.
• Ability to communicate with all levels of employee.
• Time flexibility, ability to standby for ad hoc support as and when required.
• Strong troubleshooting and critical thinking skills.
• Independent, self- motivated.
• Good team player.

Salary and Bonus scheme in accordance with company policy
Thưởng
Cơ hội du lịch
Chăm sóc sức khoẻ
Travel and training in oversea (SEA, Germany...)
Health Insurance policy for employees & dependents in accordance with the company

Cập nhật gần nhất lúc: 2024-12-25 17:05:03