IT Support Staff

The IT Support Staff is responsible for providing support to staff relating to hardware, and applications, troubleshooting computer problems and determining reason, and advice on appropriate action. He/she will manage a computer, printer, and some equipment.
- Others as assigned by superiors.
- Serve as liaison between staff and the department to resolve issues.
- Work as a team member with other technical staff, such as network, system, and applications to ensure connectivity and compatibility between systems.
- Train users. Provide orientation training to new department staff members.
- Record, and maintain hardware and software inventories, site and/or server licensing, and user access and security.
- Answer staff’s questions in person and via phone/email…
- Troubleshoot computer, printer, and network, problems.
- Determine the source of problems (hardware, software, user access, etc.).
- Maintain confidentiality about the information being processed, stored, or accessed by the network.
- Research and recommend hardware and software development, purchase, and use.
- Conduct technical research on system upgrades to determine feasibility, cost, time required, and compatibility with the current system.
- Install, configure, and upgrade desktop hardware and peripherals to include network cards, printers, computer mouse, etc.
- Document system problems and resolutions for future reference.
- Advise staff on appropriate action.
- Work one- on- one with staff on application projects.
- Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration.

► Education and experience:
- At least 03 years experience working in IT Support and helpdesk.
- College or bachelor&039;s degree in computer science, information technology, or computer information systems.
- Associate degree preferred MCSA/MCSE/CCNA Certificate.
► Required skills and abilities:
- Ability to communicate technical guidance and instruction to users on the use of PCs, server applications, and systems.
- Ability to write technical instructions in the use of programs or program modifications. Records maintenance skills. Knowledge of computer security procedures and protocols.
- Ability to learn and support new hardware, software, and operating systems. Working with users requires interpersonal skills.
- Ability to investigate and analyze.
- Advanced knowledge of company- supported applications, and databases. Ability to learn and support new applications. Working with staff requires interpersonal skills.
- Responsibilities may require evening and weekend work in response to the needs of the systems being supported.
- Intermediate English skills in communicating by speaking, writing, listening, and reading.
- Ability to plan, implement, test, and troubleshoot system software.
- Ability to determine the nature of computer hardware and systems software problems, to communicate technical guidance and information to users.
- Ability to determine computer problems and coordinate hardware and/or software solutions.
- Ability to develop systems solutions for operational problems.
► Working condition & Benefits:
- Performance Assessment: twice per year (fixed in April and October)
- Others: International working environment with a lot of opportunities for learning and development, training courses, company trip, etc.
- Insurance: 24 hours’ Accident Insurance, Social Insurance, Health Care Insurance
- Annual Leave: 12 days/year (after probation time)
- Annual Salary Increase: once per year
- Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)
- Working Place: Bluesky Office, 01 Bach Dang, Ward 2, Tan Binh District, HCMC
- Working time: 8:00 – 17:35 Monday- Friday (Close Saturday & Sunday)

- Company trip once a year + Joining party
- Bonus by individual ability and company’s performance.
- Salary and position is reviewed 1 time a year
- Having chances to get attractive company bonus every month/year
- Social insurance, health insurance, unemployment insurance and other benefits
- Dynamic and sociable working environment.

Cập nhật gần nhất lúc: 2024-05-02 10:17:50