IT Technical Support

Job Summary:
Provide end- user and store support. Install, and configure hardware, and software, as well as solves basic technical problems. Resolve incidents, and service requests on time. Identify the root causes for issues, and incidents, and escalate to the proper IT Team if needed.
Roles and Responsibilities:

Maintain, and monitor computer systems and network performance with a proactive mindset.
Provide technical support across the company (this may be in person or over the phone), including offices, stores, and warehouses.
Troubleshoot, and resolve level 1 service issues and user requests on time.
Responsible for infrastructure operations & maintenance for offices, warehouses, and stores with level 1 support.
Periodically audit to ensure alignment with MAA policies and compliances.
Install, configure, and maintain computer hardware, software, systems, networks, printers, and scanners, follow up with the guidelines, and policies, and ensure software, security compliance.
Participate in IT infrastructure projects, new store openings, …, and follow up with the assigned tasks.
Work closely with other IT Teams to help fulfill user requests and resolve issues, and incidents.
Maintain documentation for daily operations, contribute to building up the knowledge base, and troubleshoot procedures related to IT infrastructure, network, software, and hardware.

Financial and Non- Financial Measures:

Achieve support SLA KPIs under MAA IT scope.
Responsible for computer and other IT infrastructure equipment setup, installations, and configurations.
Deliver required IT solutions, and follow the policies and standards under MAA IT scope.

• Have a proactive and service mindset.
• College/Bachelor’s degree in Computer Engineering, Computer Science, Telecommunications Engineering, or a related field.
• Good English communication.
• Can work under a high- pressure environment and ability to proactively identify problems/circumvent roadblocks to deliver solutions on time.
• Have good organization, problem- solving, and logical thinking skills.
• Can work overtime (align with company compensation benefits and policies).

Laptop, Chế độ bảo hiểm, Du Lịch, Phụ cấp, Đồng phục, Chế độ thưởng, Chăm sóc sức khỏe, Đào tạo, Tăng lương, Phụ cấp thâm niên, Nghỉ phép năm

Cập nhật gần nhất lúc: 2024-04-03 11:19:09