IT Technical Support

OVERVIEW
We are seeking a dedicated and knowledgeable Technical Support Specialist to join our team. The ideal candidate will have a strong technical background, excellent problem- solving skills, and a passion for assisting customers with their technical issues. As a Tech Support Specialist, you will play a critical role in providing effective technical support and maintaining customer satisfaction. You will be responsible for troubleshooting, diagnosing, and resolving various hardware and software- related problems.
ROLE AND RESPONSIBILITIES

Monitor all activities by using our system.
Collaborate with internal teams to escalate complex issues and ensure timely resolution.
Research, diagnose, and recommend appropriate solutions or workarounds to customers.
Analyze, troubleshoot, and resolve technical issues related to hardware, software, and network connectivity.
Troubleshoot and resolve hardware and software issues related to computer systems, software applications, networks, and peripherals.
Diagnose and resolve technical problems by gathering information, analyzing symptoms, and utilizing available resources and knowledge bases.
Provide timely and accurate technical assistance to customers via various channels, including phone, email, and chat.
Guide customers through step- by- step solutions, ensuring their understanding and satisfaction.
Using our dedicated system to set up an account, and then follow- up and make sure the account is set up successfully.

QUALIFICATIONS

University/College degree in information technology, computer science or any related fields.
Ability to work independently and collaboratively as part of a team.
Strong customer service orientation and the ability to communicate technical concepts to non- technical individuals effectively.
Excellent problem- solving and analytical skills with the ability to prioritize and manage multiple tasks.
Proven experience as a Tech Support Specialist or similar role.
Familiarity with common troubleshooting tools and remote support software.
Strong verbal and written skills in English.
Strong knowledge of computer hardware, software applications, operating systems, and network fundamentals.

BENEFITS

Team building, Happy Hour every week.
13th month bonus is provided based on performance.
Incentive will be added based on employee’s performance.
Work in a dynamic and flexible environment. (no dress code, pantry full of snacks and coffee)
Social insurance and annual leave based on the Vietnam Labour Code.

WORKING TIME
Monday – Friday: From 13:00- 22:00

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Avoid wasting time and energy to buy food at the restaurant or hawker center by yourself. We&039;ll provide the best food for you and your team. Make better use of your valuable time to rest, bond, and do other things that matter to you.

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To ensure your health and wellbeing, you have various medical plans to choose from depending on your situation and unique needs. From partial up to full medical coverage, we got you covered.

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Our company simply cannot function well without teams of people working together. That said, we provide numerous team- building activities and events for you and your team to nurture meaningful relationships between every individual.

Ever feel stuck with your career? We don&039;t hire you simply because we needed to fill an empty slot. Together, we will help you shape and grow your career so you can progress further and rediscover your true sense of purpose at work.

Cập nhật gần nhất lúc: 2024-05-16 14:25:03