Junior IT Support/ IT Help Desk

About the job:
Request, Incident & Problem Management

Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
First point of contact (L1 and L2) for any incidents, Request and support queries.
Complete root cause analysis, Update Process Design Documentations and RCA Report.
Analyse, troubleshoot and resolve incidents and support queries raised by business users.
Ensure tickets are updated with correct details.
For tickets which needs to be escalated to vendors, follow up with vendor for end- to- end ticket closure. Ensure prompt communications with users for incidents and queries updates.

Operations

Perform configuration changes.
Support Testing activities (perform IT testing, prepare test scripts, coordinate with stakeholders and track the progress).
SLA management and Reporting.
Update Specifications and SOPs as needed.
Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
VA Issue List tracking and remediation efforts.
Support maintenance activities (such as arranging for downtime, resumption and updates stakeholders on thestatus).
Perform routine health check of the applications.
Update Documentations and Knowledge Portal.

(Training will be provide!)

About You :

Bachelor’s degree or college’s degree in information technology or similar technical fields.
Strong Communication Skills in English.
Independent and self driven.
1+ year of similar experience of being an IT Application Support Analyst/ IT Helpdesk.
Knowledge and Certification of Best Practises of IT Ops – e.g. ITSM ITIL.

EQUAL OPPORTUNITY
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Why AMARIS?

Skills Development: a Boost in your Career
Regular Project Reviews with Manager and Client
Yearly performance appraisals
Over 500 training courses in our ACADEMY catalogue
Customized career development
Various Projects linked with Innovation & Hi- Tech
E- Leaning with UDEMY
Dynamic Promotions
Attractive perspectives
Exceptional Benefits
Annual leaves
Private healthcare insurance and full salary starting from the Probation period
Bonuses on Referrals and Business development
Medical checkup
Rewards
Gift for special occasions
Be Connected to a Community
Sports & Gaming Activities
Company Trips
Team- buildings
After- works
Social Network
Stimulating Working environment
Woman Day, Autumn Party

Cập nhật gần nhất lúc: 2024-07-19 06:00:03