Junior IT Support / IT Help Desk

About the job:
Request, Incident & Problem Management

First point of contact (L1 and L2) for any incidents, Request and support queries.
Ensure tickets are updated with correct details.
Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
For tickets which needs to be escalated to vendors, follow up with vendor for end- to- end ticket closure. Ensure prompt communications with users for incidents and queries updates.
Complete root cause analysis, Update Process Design Documentations and RCA Report.
Analyse, troubleshoot and resolve incidents and support queries raised by business users.

Operations

VA Issue List tracking and remediation efforts.
Perform routine review of the RPA/Interfaces and ensure RPA/Interfaces are running successfully.
Perform configuration changes.
Support Testing activities (perform IT testing, prepare test scripts, coordinate with stakeholders and track the progress).
Support maintenance activities (such as arranging for downtime, resumption and updates stakeholders on thestatus).
SLA management and Reporting.
Update Specifications and SOPs as needed.
Update Documentations and Knowledge Portal.
Perform routine health check of the applications.

(Training will be provide!)

About You :

1+ year of similar experience of being an IT Application Support Analyst/ IT Helpdesk.
Strong Communication Skills in English.
Independent and self driven.
Bachelor’s degree or college’s degree in information technology or similar technical fields.
Knowledge and Certification of Best Practises of IT Ops – e.g. ITSM ITIL.

EQUAL OPPORTUNITY
Amaris Consulting is proud to be an equal opportunity workplace. We are committed to promoting diversity within the workforce and creating an inclusive working environment. For this purpose, we welcome applications from all qualified candidates regardless of gender, sexual orientation, race, ethnicity, beliefs, age, marital status, disability or other characteristics.
Why AMARIS?

Skills Development: a Boost in your Career
Regular Project Reviews with Manager and Client
Over 500 training courses in our ACADEMY catalogue
E- Leaning with UDEMY
Yearly performance appraisals
Various Projects linked with Innovation & Hi- Tech
Customized career development
Attractive perspectives
Dynamic Promotions
Exceptional Benefits
Rewards
Private healthcare insurance and full salary starting from the Probation period
Annual leaves
Bonuses on Referrals and Business development
Medical checkup
Gift for special occasions
Be Connected to a Community
Sports & Gaming Activities
Company Trips
After- works
Stimulating Working environment
Team- buildings
Woman Day, Autumn Party
Social Network

Cập nhật gần nhất lúc: 2024-07-18 16:55:03